Customer Service Manager

Michael Page International (Belgium); Brussel; Sur place; EUR 70 000 - 110 000; Plein temps

Avantages offerts par ce poste

Full benefits package

Competitive salary

Résumé du poste

Michael Page International (Belgium) is seeking an experienced Customer Service Manager to oversee customer service operations and lead a high-performing team within a dynamic environment.

The successful candidate will develop strategies to enhance customer satisfaction, coordinate with other departments, and report on performance to senior management. The role requires fluency in Dutch, French and English and substantial leadership experience in cross-functional settings.

Qualifications

• Master's degree or equivalent higher education qualification.
• 10+ years of experience in industrial or manufacturing environments.
• At least 5 years of leadership experience in Customer Service, Supply Chain, Commercial Operations or Business Management.
• Fluent in Dutch, French and English.
• Experience with executive leadership and cross-functional decision-making.
• Strong background in change management and organizational transformation.
• Experience working in complex international B2B environments.

Responsabilités

• Lead and manage the customer service team to ensure high performance and efficiency.
• Develop and implement strategies to enhance customer satisfaction and loyalty.
• Monitor and improve operational processes to ensure seamless service delivery.
• Handle escalated customer issues and provide effective resolutions.
• Analyse customer feedback and data to identify areas for improvement.
• Ensure compliance with company policies and industry standards.
• Collaborate with other departments to align customer service goals with overall business objectives.
• Prepare and present reports on customer service performance to senior management.

Connaissances

Leadership

Customer service management

Change management

Cross-functional leadership

Data analysis

Process improvement

Stakeholder management

Formation

Master's degree

Description du poste

• Lead and develop a large customer-focused team in a dynamic environment
• Play a key role in business performance,customer satisfaction and transformation

About Our Client

Our client is seeking an experienced Customer Service Manager to oversee customer service operations, drive continuous improvement, and lead a high-performing team.

Job Description

As a Customer Service Manager your responsibilities are:

• Lead and manage the customer service team to ensure high performance and efficiency.
• Develop and implement strategies to enhance customer satisfaction and loyalty.
• Monitor and improve operational processes to ensure seamless service delivery.
• Handle escalated customer issues and provide effective resolutions.
• Analyse customer feedback and data to identify areas for improvement.
• Ensure compliance with company policies and industry standards.
• Collaborate with other departments to align customer service goals with overall business objectives.
• Prepare and present reports on customer service performance to senior management.

The Successful Applicant

A successful Customer Service Manager should have:

• Master's degree or equivalent higher education qualification
• Minimum 10 years of experience within an industrial or manufacturing environment
• At least 5 years of leadership experience in Customer Service, Supply Chain, Commercial Operations or Business Management
• Fluent in Dutch, French and English
• Experience in exposure to executive leadership and cross-functional decision-making
  
• Strong background in change management and organizational transformation
• Experience working in complex international B2B environments
  

What's on Offer

Our customer offers you:

• A competitive salary between
• Full benefits package