Customer Service KAM Lead & Team Coach — Flexible Hours

ECS European Containers Ltd; Zeebrugge; Sur place; EUR 60 000 - 90 000; Plein temps

Avantages offerts par ce poste

Work environment

Attractive remuneration and working条件

Career growth

Training opportunities

Wellbeing culture

Team sports & activities

In-house childcare (Zeebrugge)

Résumé du poste

Join ECS European Containers Ltd in Zeebrugge as the Customer Service KAM Manager. You will lead and coach the CS KAM team, optimize workload and planning, and drive performance reviews to ensure outstanding service delivery to key customers.

Fluent Dutch and English are required, with 3+ years of people management experience and a Bachelor’s degree or equivalent. The role blends leadership with strategic coordination across planning and commercial teams, within a dynamic logistics environment.

Qualifications

• Bachelor's level thinking and working, or equivalent through experience.
• Minimum 3 years of people management experience.
• Strong people manager with the ability to motivate, coach, and develop employees.
• Confident in giving feedback and handling difficult conversations.
• Excellent listener who can also set clear boundaries when needed.
• Results-oriented, efficient, and solution-driven.
• Strong communication skills with a customer-focused mindset.
• Fluent in Dutch and English; experience in the logistics sector is considered a plus.

Responsabilités

• Lead, coach, and support the Customer Service KAM team
• Organize workload distribution, planning, leave management, and performance follow-up
• Conduct team meetings, performance reviews, and development conversations
• Resolve operational challenges and ensure high service standards
• Monitor KPIs, statistics, and time management
• Collaborate closely with colleagues, planning teams, and commercial departments
• Balance customer expectations, operational capabilities, and cost efficiency
• Report to the Customer Service Manager and actively participate in management meetings
• Support the team operationally when needed

Connaissances

People management

Coaching

Communication skills

Customer focus

Dutch & English fluency

Formation

Bachelor's degree

Description du poste

Join ECS European Containers Ltd in Zeebrugge as the Customer Service KAM Manager. You will lead and coach the CS KAM team, optimize workload and planning, and drive performance reviews to ensure outstanding service delivery to key customers.

Fluent Dutch and English are required, with 3+ years of people management experience and a Bachelor’s degree or equivalent. The role blends leadership with strategic coordination across planning and commercial teams, within a dynamic logistics environment.