Customer Service Coordinator KAM

ECS European Containers Ltd; Zeebrugge; Sur place; EUR 60 000 - 90 000; Plein temps

Avantages offerts par ce poste

Work environment

Attractive remuneration and working条件

Career growth

Training opportunities

Wellbeing culture

Team sports & activities

In-house childcare (Zeebrugge)

Résumé du poste

Join ECS European Containers Ltd in Zeebrugge as the Customer Service KAM Manager. You will lead and coach the CS KAM team, optimize workload and planning, and drive performance reviews to ensure outstanding service delivery to key customers.

Fluent Dutch and English are required, with 3+ years of people management experience and a Bachelor’s degree or equivalent. The role blends leadership with strategic coordination across planning and commercial teams, within a dynamic logistics environment.

Qualifications

• Bachelor's level thinking and working, or equivalent through experience.
• Minimum 3 years of people management experience.
• Strong people manager with the ability to motivate, coach, and develop employees.
• Confident in giving feedback and handling difficult conversations.
• Excellent listener who can also set clear boundaries when needed.
• Results-oriented, efficient, and solution-driven.
• Strong communication skills with a customer-focused mindset.
• Fluent in Dutch and English; experience in the logistics sector is considered a plus.

Responsabilités

• Lead, coach, and support the Customer Service KAM team
• Organize workload distribution, planning, leave management, and performance follow-up
• Conduct team meetings, performance reviews, and development conversations
• Resolve operational challenges and ensure high service standards
• Monitor KPIs, statistics, and time management
• Collaborate closely with colleagues, planning teams, and commercial departments
• Balance customer expectations, operational capabilities, and cost efficiency
• Report to the Customer Service Manager and actively participate in management meetings
• Support the team operationally when needed

Connaissances

People management

Coaching

Communication skills

Customer focus

Dutch & English fluency

Formation

Bachelor's degree

Description du poste

Are you an experienced people manager who thrives on coaching teams and delivering results? In this role, you will lead the Customer Service Key Account Management Team, drive process improvements, and ensure outstanding service delivery to customers. You are a natural connector who can build bridges across departments and motivate people to achieve common goals.

Your Role & Responsibilities

• Lead, coach, and support the Customer Service KAM team
• Organize workload distribution, planning, leave management, and performance follow-up
• Conduct team meetings, performance reviews, and development conversations
• Resolve operational challenges and ensure high service standards
• Monitor KPIs, statistics, and time management
• Collaborate closely with colleagues, planning teams, and commercial departments
• Balance customer expectations, operational capabilities, and cost efficiency
• Report to the Customer Service Manager and actively participate in management meetings
• Support the team operationally when needed

Working Hours
Willing to work a flexible schedule between 8:00 AM and 6:00 PM

Profile

You bring the following qualifications and strengths:

• Bachelor's level of thinking and working, or equivalent through experience
• Minimum 3 years of people management experience
• Strong people manager with the ability to motivate, coach, and develop employees
• Confident in giving feedback and handling difficult conversations
• Excellent listener who can also set clear boundaries when needed
• Results-oriented, efficient, and solution-driven
• Strong communication skills with a customer-focused mindset
• Fluent in Dutch and English; experience in the logistics sector is considered a plus

Ready to take your career to the next level? Dive into the world of logistics at ECS, the beating heart of the port of Zeebrugge. As a leading player in the logistics sector, we offer you not just any job, but an opportunity for personal growth, innovation and international connections!

Our offer

• Work environment: step into a dynamic and innovative work environment, with the values of a family business
• Conditions: enjoy attractive remuneration and working conditions, complemented by fringe benefits
• Growth: discover numerous career opportunities and build your future within ECS
• Development: get opportunities to further develop your knowledge and skills through numerous internal and external training courses
• Culture: join a corporate culture where wellbeing is key
• Activities: take part in fun activities and sports sessions after work
• Childcare (only headquarters in Zeebrugge): take advantage of our in-house childcare for a perfect work-life balance