Customer Service Coordinator KAM

ECS; West-Vlaanderen; Sur place; EUR 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

Dynamic work environment

Attractive remuneration and fringe_ben

Career opportunities

Training and development courses

Wellbeing culture

Sports activities after work

In-house childcare (Zeebrugge HQ)

Résumé du poste

ECS is seeking an experienced leader to head its Customer Service Key Account Management team at the Zeebrugge port. You will coach and develop the team, organize workloads, and drive performance reviews to ensure top-tier service levels for customers.

Ideal candidates have at least 3 years of people management experience, fluency in Dutch and English, and a customer-focused mindset. The role offers a dynamic, family-like culture with strong internal growth opportunities.

Qualifications

• Minimum 3 years of people management experience.
• Strong leadership and coaching skills.
• Excellent communication and feedback abilities.

Responsabilités

• Lead, coach, and support the Customer Service KAM team.
• Organize workload distribution, planning, leave management, and performance follow-up.
• Conduct team meetings, performance reviews, and development conversations.
• Resolve operational challenges and ensure high service standards.
• Monitor KPIs, statistics, and time management.
• Collaborate with planning and commercial departments.
• Balance customer expectations, operational capabilities, and cost efficiency.
• Report to the Customer Service Manager and participate in management meetings.

Connaissances

People management

Coaching

Performance feedback

Communication

Dutch

English

Formation

Bachelor's degree or equivalent through experience

Description du poste

Are you an experienced people manager who thrives on coaching teams and delivering results? In this role, you will lead the Customer Service Key Account Management Team, drive process improvements, and ensure outstanding service delivery to customers. You are a natural connector who can build bridges across departments and motivate people to achieve common goals.

Your Role & Responsibilities

• Lead, coach, and support the Customer Service KAM team
• Organize workload distribution, planning, leave management, and performance follow-up
• Conduct team meetings, performance reviews, and development conversations
• Resolve operational challenges and ensure high service standards
• Monitor KPIs, statistics, and time management
• Collaborate closely with colleagues, planning teams, and commercial departments
• Balance customer expectations, operational capabilities, and cost efficiency
• Report to the Customer Service Manager and actively participate in management meetingsSupport the team operationally when needed

Working Hours

Willing to work a flexible schedule between 8:00 AM and 6:00 PM

Location

You bring the following qualifications and strengths:

• Bachelor's level of thinking and working, or equivalent through experience
• Minimum 3 years of people management experience
• Strong people manager with the ability to motivate, coach, and develop employees
• Confident in giving feedback and handling difficult conversations
• Excellent listener who can also set clear boundaries when needed
• Results-oriented, efficient, and solution-driven
• Strong communication skills with a customer-focused mindset
• Fluent in Dutch and English; experience in the logistics sector is considered a plus

Ready to take your career to the next level? Dive into the world of logistics at ECS, the beating heart of the port of Zeebrugge. As a leading player in the logistics sector, we offer you not just any job, but an opportunity for personal growth, innovation and international connections!

Our offer

• Work environment: step into a dynamic and innovative work environment, with the values of a family business
• Conditions: enjoy attractive remuneration and working conditions, complemented by fringe benefits
• Growth: discover numerous career opportunities and build your future within ECS
• Development: get opportunities to further develop your knowledge and skills through numerous internal and external training courses
• Culture: join a corporate culture where wellbeing is key
• Activities: take part in fun activities and sports sessions after work
• Childcare (only headquarters in Zeebrugge): take advantage of our in-house childcare for a perfect work-life balance