Customer Service KAM Lead: Coaching & Ops

ECS; West-Vlaanderen; Sur place; EUR 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

Dynamic work environment

Attractive remuneration and fringe_ben

Career opportunities

Training and development courses

Wellbeing culture

Sports activities after work

In-house childcare (Zeebrugge HQ)

Résumé du poste

ECS is seeking an experienced leader to head its Customer Service Key Account Management team at the Zeebrugge port. You will coach and develop the team, organize workloads, and drive performance reviews to ensure top-tier service levels for customers.

Ideal candidates have at least 3 years of people management experience, fluency in Dutch and English, and a customer-focused mindset. The role offers a dynamic, family-like culture with strong internal growth opportunities.

Qualifications

• Minimum 3 years of people management experience.
• Strong leadership and coaching skills.
• Excellent communication and feedback abilities.

Responsabilités

• Lead, coach, and support the Customer Service KAM team.
• Organize workload distribution, planning, leave management, and performance follow-up.
• Conduct team meetings, performance reviews, and development conversations.
• Resolve operational challenges and ensure high service standards.
• Monitor KPIs, statistics, and time management.
• Collaborate with planning and commercial departments.
• Balance customer expectations, operational capabilities, and cost efficiency.
• Report to the Customer Service Manager and participate in management meetings.

Connaissances

People management

Coaching

Performance feedback

Communication

Dutch

English

Formation

Bachelor's degree or equivalent through experience

Description du poste

ECS is seeking an experienced leader to head its Customer Service Key Account Management team at the Zeebrugge port. You will coach and develop the team, organize workloads, and drive performance reviews to ensure top-tier service levels for customers.

Ideal candidates have at least 3 years of people management experience, fluency in Dutch and English, and a customer-focused mindset. The role offers a dynamic, family-like culture with strong internal growth opportunities.