Customer Service Coordinator - French + Italian

Volvo Trucks; Oost-Vlaanderen; On-site; EUR 28,000 - 42,000; Full time

Benefits offered by this job

Meal vouchers

Transport costs

Shift allowance

Restaurant on site

Relocation support

Well-being services

Job summary

Volvo Action Service (VAS) is seeking multilingual advisors to support customers with international breakdowns across Europe. You will own the breakdown process, liaise with dealers, and keep customers informed with progress.

The role emphasizes proactive problem-solving and teamwork in a 24/7, multinational environment across Ghent (Belgium), Rugby (UK), Bucharest (Romania) and Johannesburg (South Africa).

Qualifications

• Fluent in English, French and Italian.
• Customer service experience preferred.
• Willingness to work in a 24/7 operation and across Europe.

Responsibilities

• Support customers with international breakdowns and ensure timely resolutions.
• Maintain regular dialogue with the dealer performing repairs and update customers on progress.
• Use proactive and creative problem-solving to assist customers.
• Collaborate effectively with team members to deliver excellent service.

Skills

English fluency

French fluency

Italian fluency

Customer service

Job description

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

Introduction

Volvo Action Service (VAS) takes care of our Volvo Group customers across Europe whenever one of their vehicles has a problem. Delivering great customer service is at the heart of our operation, as we take a proactive approach to get vehicles back on the road as quickly and smoothly as possible.

This is us, yournew colleagues

You will work in a dynamic environment with colleagues from all over the world, where your team is your family away from home. Our diversity makes us stronger, as we speak 21 different languages in order to support our customers. We are a 24/7 operation and our department is spread over three European sites – Ghent (Belgium), Rugby (UK) and Bucharest (Romania), as well as our team in Johannesburg (South Africa). Everyone shares a passion for giving the customer the best experience possible and solving any problems that might arise.

This is the job

• Our multi-lingual advisors utilise their language skills to support customers with international breakdowns. It doesn’t matter where they are in Europe, we take full ownership of the breakdown and give our customers a peace of mind.


• Communication is key. We are in regular dialogue with the dealer doing the repair and updating the customer with progress.


• A creative and proactive approach to problem solving ensures our customers are well supported. When things aren’t going smoothly, we think outside the box.


• Teamwork and collaboration are the foundations of our business

Are you the one?

• You are customer focused, always striving for the best possible service and solution for our customers.


• You are a confident communicator, adapting your style to each customer to make sure they feel heard and supported.


• You go the extra mile, solving problems with a proactive and creative mindset.


• You like working in a team, supporting and lifting each other up.


• You are keen to keep learning and developing your skills.


• You are open to working in shifts, just like your colleagues, to provide round-the-clock service to our clients.


• You are fluent (written and verbal) in English, French and Italian

A perfect match? Just some of the benefits working for us...

• Competitive salary, with meal vouchers, transport costs, shift allowance, etc.


• Well-being services


• Restaurant on site


• Opportunity to grow within the company


• Good work life balance


• International environment


• Support in relocation when moving from abroad

Who We Are And What We Believe In

We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.