Customer Service Coordinator - German + Dutch

Volvo Trucks; Oost-Vlaanderen; Vor Ort; EUR 32.000 - 46.000; Vollzeit

Benefits dieser Stelle

Meal vouchers

Shift allowance

Restaurant on site

Relocation assistance

Well-being services

International environment

Zusammenfassung

Volvo Trucks is seeking multilingual advisors to support international breakdowns across Europe, communicating with repair dealers and updating customers. The role requires a proactive, creative mindset and strong teamwork to provide round-the-clock service.

You will be fluent in English, Dutch and German, with French as an asset, and you will join an international environment that values care and empowerment.

Qualifikationen

• Fluent in English, Dutch and German (written and verbal).
• Customer-focused mindset with a desire to deliver the best possible service.
• Confident communicator who adapts style to each customer.
• Willingness to work in shifts to provide round-the-clock service.

Aufgaben

• Support customers with international breakdowns across Europe.
• Maintain regular dialogue with the dealer performing repairs and update customers.
• Apply creative and proactive problem-solving to keep customers informed and supported.
• Collaborate effectively within a team to ensure smooth service delivery.

Kenntnisse

Fluent English

Fluent Dutch

Fluent German

Customer focus

Clear communication

Teamwork

Proactive problem solving

Jobbeschreibung

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

Introduction

Volvo Action Service (VAS) takes care of our Volvo Group customers across Europe whenever one of their vehicles has a problem. Delivering great customer service is at the heart of our operation, as we take a proactive approach to get vehicles back on the road as quickly and smoothly as possible.

This is the job

• Our multi-lingual advisors utilise their language skills to support customers with international breakdowns. It doesn’t matter where they are in Europe, we take full ownership of the breakdown and give our customers a peace of mind.
• Communication is key. We are in regular dialogue with the dealer doing the repair and updating the customer with progress.
• A creative and proactive approach to problem solving ensures our customers are well supported. When things aren’t going smoothly, we think outside the box.
• Teamwork and collaboration are the foundations of our business.

Are you the one?

• You are customer focused, always striving for the best possible service and solution for our customers.
• You are a confident communicator, adapting your style to each customer to make sure they feel heard and supported.
• You go the extra mile, solving problems with a proactive and creative mindset.
• You like working in a team, supporting and lifting each other up.
• You are keen to keep learning and developing your skills.
• You are open to working in shifts, just like your colleagues, to provide round-the-clock service to our clients.
• You are fluent (written and verbal) in English, Dutch and German. French is an asset.

A perfect match? Just some of the benefits working for us...

• Competitive salary, with meal vouchers, transport costs, shift allowance, etc.
• Well-being services
• Restaurant on site
• Opportunity to grow within the company
• Good work life balance
• International environment
• Support in relocation when moving from abroad

Let's do this!

Are you excited by the prospect of joining our team and starting a career with Volvo? Want to get to know our business first? Check out our video.

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Who We Are And What We Believe In

We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.