Operations Coordinator German

Volvo Trucks; Gent; Sur place; EUR 24 000 - 34 000; Plein temps

Avantages offerts par ce poste

Meal vouchers

Shift allowance

On-site restaurant

Well-being services

International environment

Résumé du poste

Volvo Trucks is seeking multilingual customer service advisors to support European breakdowns. The role focuses on owning the customer experience across multilingual communications, coordinating with dealers, and updating customers with progress.

You will join a 24/7 operation spanning Ghent (Belgium), Rugby (UK), Bucharest (Romania) and Johannesburg (South Africa). A proactive, team-oriented approach is essential.

Qualifications

• Fluent in English and German (written and verbal).
• Customer-focused, aiming for best service and solutions.
• Confident communicator, adapts style to each customer.
• Proactive, creative mindset to solve problems.
• Enjoys working in a team and supporting colleagues.
• Willing to work in shifts for 24/7 coverage.

Responsabilités

• Utilise language skills to support customers with international breakdowns.
• Maintain regular dialogue with the dealer and update customers on progress.
• Provide proactive, creative problem solving to ensure customer support.
• Collaborate with teams to deliver excellent customer experience.

Connaissances

English language

German language

Customer focus

Communication

Teamwork

Description du poste

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

Introduction

Volvo Action Service (VAS) takes care of our Volvo Group customers across Europe whenever one of their vehicles has a problem. Delivering great customer service is at the heart of our operation, as we take a proactive approach to get vehicles back on the road as quickly and smoothly as possible.

This is us, your new colleagues

You will work in a dynamic environment with colleagues from all over the world, where your team is your family away from home. Our diversity makes us stronger, as we speak 21 different languages in order to support our customers. We are a 24/7 operation and our department is spread over three European sites – Ghent (Belgium), Rugby (UK) and Bucharest (Romania), as well as our team in Johannesburg (South Africa). Everyone shares a passion for giving the customer the best experience possible and solving any problems that might arise.

This is the job

• Our multi-lingual advisors utilise their language skills to support customers with international breakdowns. It doesn’t matter where they are in Europe, we take full ownership of the breakdown and give our customers a peace of mind.
• Communication is key. We are in regular dialogue with the dealer doing the repair and updating the customer with progress.
• A creative and proactive approach to problem solving ensures our customers are well supported. When things aren’t going smoothly, we think outside the box.
• Teamwork and collaboration are the foundations of our business

Are you the one?

• You are customer focused, always striving for the best possible service and solution for our customers.
• You are a confident communicator, adapting your style to each customer to make sure they feel heard and supported.
• You go the extra mile, solving problems with a proactive and creative mindset.
• You like working in a team, supporting and lifting each other up.
• You are keen to keep learning and developing your skills.
• You are open to working in shifts, just like your colleagues, to provide round-the-clock service to our clients.
• You are fluent (written and verbal) in English and German.

A perfect match? Just some of the benefits of working for us...

• Competitive salary, with meal vouchers, transport costs, shift allowance, etc.
• Well-being services
• Restaurant on siteOpportunity to grow within the company
• Good work life balance
• International environment

Who We Are And What We Believe In

We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities. Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment. At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.