German & Dutch Speaking Customer Support Representative

Ignite; Oost-Vlaanderen; Hybride; EUR 42 000 - 54 000; Plein temps

Avantages offerts par ce poste

Fully paid onboarding

Relocation housing support

Private medical insurance

Career growth path

Résumé du poste

Ignite in Ghent, Belgium, seeks a Customer Advisor to minimize vehicle downtime and support global supply chains. This hybrid role combines four days on-site with one remote day, serving as the bridge between corporate clients and engineering experts worldwide.

You will deliver technical guidance, diagnostic support, and tailored operational solutions to fleet directors and authorized service facilities, with onboarding starting day one.

Qualifications

• Fluent in German and Dutch (written and spoken).
• English at least B2 for software navigation and documentation.
• Experience with enterprise software and multiple digital applications.
• Willingness to work a 24/7 rotating shift schedule.

Responsabilités

• Provide client advisory via phone and digital channels following safety and quality protocols.
• Diagnose operational bottlenecks and offer data-driven solutions for commercial accounts.
• Collaborate with Sales, Logistics and Engineering to shorten turnaround times and maintain data records.

Connaissances

German language

Dutch language

English (B2+)

Customer service

Analytical thinking

Outils

ERP systems

CRM software

Description du poste

Work Location: Ghent, Belgium

Work Setup: Hybrid (4 days on-site / 1 day remote)

Industry Sector: Commercial Transport & Heavy Vehicle Manufacturing

Position Summary

A prominent international manufacturer of heavy machinery and commercial transport solutions is seeking an enthusiastic Customer Advisor for its Ghent site in Belgium. Your core objective will be minimizing vehicle downtime and ensuring international supply chains operate without interruption. Functioning as the key link between corporate clients and engineering experts, you will deliver technical guidance, diagnostic support, and customized operational solutions to fleet directors and authorized service facilities across the globe.

Core Responsibilities

• Client Advisory: Address high-priority phone calls and digital support inquiries while strictly adhering to corporate safety and quality protocols.
• Analytical Diagnostics: Evaluate complex operational bottlenecks to formulate swift, data-backed solutions for commercial accounts.
• Cross-Departmental Collaboration: Coordinate closely with Sales, Logistics, and Engineering divisions to shorten turnaround times and maintain accurate database records.
• Hybrid Work Model: Take advantage of a balanced weekly schedule consisting of four days on-site at our modern Ghent hub and one day working from home.
• Fully Paid Onboarding: Complete an intensive corporate training program starting on day one. A background in mechanics is not required; complete technical training is provided.

Candidate Requirements

• Language Abilities: Complete fluency in both German and Dutch (written and spoken), with the ability to switch between both languages effortlessly in corporate environments. Professional command of English (minimum B2 level) for software navigation, case documentation, and global team collaboration.
• Professional Attributes: Proven composure under pressure, maintaining a calm, solution-driven attitude during urgent customer communications.
• Digital Literacy: Tech-savvy profile with strong experience operating enterprise software systems and managing multiple digital applications simultaneously.
• Shift Flexibility: Full readiness to work within a 24/7 rotating shift schedule to ensure continuous support for global fleet operations.

Compensation & Perks

• Financial & Health Coverage: Highly competitive base salary reflecting your dual German and Dutch language skills, alongside complete private medical and life insurance coverage starting from your first day.
• Predictable Scheduling: Shift schedules are published well in advance to support healthy work-life balance and personal planning.
• Relocation Support: 30 days of complimentary, fully furnished temporary housing in Ghent to ensure a stress-free transition while securing permanent accommodation.
• Career Growth: Clear internal promotion structures engineered to accelerate your progression into technical specialist, corporate trainer, or global management roles.