Customer Service Coordinator - French + Italian

Volvo Trucks; Gent; Sur place; EUR 30 000 - 45 000; Plein temps

Avantages offerts par ce poste

Meal vouchers

Transport costs

Shift allowance

Well-being services

Restaurant on site

Relocation support

International environment

Growth within the company

Good work life balance

Résumé du poste

Volvo Trucks is seeking multilingual customer support advisors to handle international breakdowns across Europe. You will own customer care by coordinating with dealers and updating clients to provide peace of mind.

The role emphasizes proactive problem solving and teamwork in a 24/7 setting. The team communicates in English, French and Italian, delivering high-quality service while maintaining a strong customer focus and collaborative spirit.

Qualifications

• Fluent in English, French and Italian (written and spoken).
• Customer-focused with a proactive mindset.
• Excellent communication skills, adaptable to customers.
• Team player who collaborates across shifts and sites.
• Willingness to learn and develop skills.
• Able to work in a 24/7, multilingual environment.

Responsabilités

• Support customers with international breakdowns in a multilingual setup.
• Maintain regular dialogue with dealers and update customers on progress.
• Adopt a proactive, creative approach to problem-solving when issues arise.
• Collaborate with teammates to ensure a smooth, round-the-clock service.

Connaissances

English

French

Italian

Description du poste

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-generate technologies and the sharpest collaborative teams, then we could be a perfect match.

Introduction

Volvo Action Service (VAS) takes care of our Volvo Group customers across Europe whenever one of their vehicles has a problem. Delivering great customer service is at the heart of our operation, as we take a proactive approach to get vehicles back on the road as quickly and smoothly as possible.

This is us, your new colleagues

You will work in a dynamic environment with colleagues from all over the world, where your team is your family away from home. Our diversity makes us stronger, as we speak 21 different languages in order to support our customers.

We are a 24/7 operation and our department is spread over three European sites – Ghent (Belgium), Rugby (UK) and Bucharest (Romania), as well as our team in Johannesburg (South Africa). Everyone shares a passion for giving the customer the best experience possible and solving any problems that might arise.

This is the job

• Our multi-lingual advisors utilise their language skills to support customers with international breakdowns. It doesn’t matter where they are in Europe, we take full ownership of the breakdown and give our customers a peace of mind.
• Communication is key. We are in regular dialogue with the dealer doing the repair and updating the customer with progress.
• A creative and proactive approach to problem solving ensures our customers are well supported. When things aren’t going smoothly, we think outside the box.
• Teamwork and collaboration are the foundations of our business.

Are you the one?

• You are customer focused, always striving for the best possible service and solution for our customers.
• You are a confident communicator, adapting your style to each customer to make sure they feel heard and supported.
• You go the extra mile, solving problems with a proactive and creative mindset.
• You like working in a team, supporting and lifting each other up.
• You are keen to keep learning and developing your skills.
• You are open to working in shifts, just like your colleagues, to provide round-the-clock service to our clients.
• You are fluent (written and verbal) in English, French and Italian.

A perfect match? Just some of the benefits working for us …

• Competitive salary, with meal vouchers, transport costs, shift allowance, etc.
• Well-being services
• Restaurant on site
• Opportunity to grow within the company
• Good work life balance
• International environment
• Support in relocation when moving from abroad.

Let's do this!

Are you excited by the prospect of joining our team and starting a career with Volvo? Want to get to know our business first? Check out our video.

If you are ready to join us, just click the button and apply!

Please submit an English CV with your application.

We value your data privacy and therefore do not accept applications via mail.

Who We Are And What We Believe In

We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.