Customer Relations Champion: Aftersales & Loyalty

BMW Group; Bornem; Remote; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Mobility solutions

Flexible cafeteria plan

Extensive training and development

International working environment

Job summary

BMW Group Belux is looking for a Junior Customer Relations Officer in Bornem to join our aftersales and sales teams. You will act as a key contact point for customer cases, analyze complex situations and bring together customers, retailers, and internal stakeholders to ensure the best possible experience.

You should be a recent graduate or have up to one year of experience, fluent in Dutch and French with good English, and possess strong communication, writing skills and a customer-focused

Qualifications

• Bachelor's or Master's degree in Business, Communications, Economics, Finance or related field.
• Recent graduate or up to 1 year of professional experience.
• Strong customer focus with empathy and resilience.
• Excellent analytical and communication skills.
• Fluent in Dutch and French, with good English.
• Strong writing skills and affinity with digital tools.
• Collaborative team player with interest in automotive industry.

Responsibilities

• Manage customer cases across Sales and Aftersales with professional follow-up.
• Analyse complex situations, identify root causes and implement sustainable solutions.
• Collaborate with BMW retailers and internal stakeholders for high-quality experiences.
• Contribute to customer satisfaction initiatives and continuous improvement projects.
• Progressively take on more responsibility and report to management.
• Promote a customer-focused, commercially minded approach in all interactions.

Skills

Customer focus

Analytical skills

Communication skills

Dutch

French

English

Team player

Digital tools affinity

Education

Bachelor's or Master's degree in Business/Communications/Economics/Finance

Tools

CRM software

Microsoft Office / digital tools

Job description

BMW Group Belux is looking for a Junior Customer Relations Officer in Bornem to join our aftersales and sales teams. You will act as a key contact point for customer cases, analyze complex situations and bring together customers, retailers, and internal stakeholders to ensure the best possible experience.

You should be a recent graduate or have up to one year of experience, fluent in Dutch and French with good English, and possess strong communication, writing skills and a customer-focused