Early-Career Customer Experience Specialist

BMW Group; Belgique; À distance; EUR 30 000 - 42 000; Plein temps

Avantages offerts par ce poste

International environment

Mobility solutions

Flexible cafeteria plan

Training and development opportunities

Résumé du poste

BMW Group Belux is seeking a Junior Customer Relations Officer to act as a key contact for customer cases across Sales and Aftersales. You will analyse complex situations, identify sustainable solutions, and bring together customers, retailers, and internal stakeholders to ensure the best possible customer experience.

As a recent graduate with a focus on business and communication, you will progress toward becoming the regional contact, with clear reporting to management and opportunities to

Qualifications

• Bachelor's or Master's degree in Business, Communications, Economics, Finance, or a related field.
• Recent graduate or up to one year of professional experience.
• Strong customer focus combined with empathy and resilience.
• Excellent analytical and communication skills.
• Fluent in Dutch and French, with a good command of English.
• Strong writing skills and affinity with digital tools.
• A collaborative team player with an interest in the automotive industry.

Responsabilités

• Manage customer cases and complaints across both Sales and Aftersales, ensuring professional and customer-focused follow-up.
• Analyse complex situations, identify root causes, and collaborate with all relevant stakeholders to implement sustainable solutions in line with BMW Group’s premium standards.
• Work closely with internal departments, BMW retailers, and business partners to ensure a consistent and high-quality customer experience.
• Contribute to customer satisfaction and loyalty initiatives and support continuous improvement projects aimed at enhancing our services.
• Gradually take on more responsibility, with the opportunity to become the key contact person for your own region and provide clear reporting and communication to management.
• Promote a customer-focused and commercially minded approach in every interaction, balancing customer expectations with business objectives.

Connaissances

Customer-centric mindset

Analytical thinking

Excellent communication

Team player

Empathy and resilience

Dutch fluency

French fluency

English proficiency

Strong writing skills

Formation

Bachelor's or Master's degree in Business, Communications, Economics, Finance or related field

Description du poste

BMW Group Belux is seeking a Junior Customer Relations Officer to act as a key contact for customer cases across Sales and Aftersales. You will analyse complex situations, identify sustainable solutions, and bring together customers, retailers, and internal stakeholders to ensure the best possible customer experience.

As a recent graduate with a focus on business and communication, you will progress toward becoming the regional contact, with clear reporting to management and opportunities to