Junior CIC Officer: Customer Care & Contracts (Dutch/French)

BMW Group; Aartselaar; Sur place; EUR 28 000 - 38 000; Plein temps

Résumé du poste

BMW Group Belux is seeking a Young Graduate CIC Officer in Aartselaar, Belgium, to support customers and dealers and ensure a smooth, premium customer experience. You will act as a crucial link between customers, dealers, and internal teams, handling inquiries and contract-related questions with a proactive, service-oriented mindset.

Ideal candidates bring Dutch and French fluency, strong communication, and solid knowledge of Microsoft Office.

Qualifications

• Fluency in Dutch and French.
• Strong communication skills.
• Customer-focused mindset and team player attitude.
• Proactive, solution-oriented approach to challenges.
• Good organizational skills and attention to detail.

Responsabilités

• Handling and processing inquiries from customers and dealers by phone and email.
• Managing contract-related questions from routine to complex cases.
• Executing contract amendments from calculation to activation.
• Back-office tasks including follow-up of fines, expired contracts, and control reports.
• Striving for high customer satisfaction and proactive problem solving.

Connaissances

Dutch language

French language

Communication skills

Proactive attitude

Team player

Organizational skills

Microsoft Office

Outils

Microsoft Office

Description du poste

BMW Group Belux is seeking a Young Graduate CIC Officer in Aartselaar, Belgium, to support customers and dealers and ensure a smooth, premium customer experience. You will act as a crucial link between customers, dealers, and internal teams, handling inquiries and contract-related questions with a proactive, service-oriented mindset.

Ideal candidates bring Dutch and French fluency, strong communication, and solid knowledge of Microsoft Office.