Bilingual CIC Officer - Dutch & French Customer Service

BMW Group; Belgique; Remote; EUR 36,000 - 48,000; Full time

Benefits offered by this job

International environment

Warm corporate culture

Training and development

Salary package with mobility solutions

Job summary

BMW Group Belux is seeking a CIC Officer to bridge customers, dealers, and internal teams, ensuring seamless service delivery and an outstanding experience.

You will handle inquiries, manage contract questions, execute amendments, and perform back-office tasks with a proactive, customer-focused mindset. Fluent in Dutch and French, you bring strong communication, organization, and a team-oriented attitude to a dynamic, premium brand.

Qualifications

• Customer-focused mindset and strong communication skills.
• Proactive attitude and a solution-oriented approach to challenges.
• Strong organizational skills and attention to detail.
• Good knowledge of Microsoft Office applications.
• Positive, dynamic personality and a genuine team-player mentality.
• Fluency in both Dutch and French with strong professional communication skills.

Responsibilities

• Handling and processing incoming inquiries from customers and dealers.
• Managing contract-related questions by phone and email, from routine requests to more complex cases.
• Executing contract amendments, from calculation and preparation to final activation.
• Performing a variety of back-office tasks, including the follow-up of fines, expired contracts, and control reports.
• Striving for the highest levels of customer satisfaction and proactively contributing to effective solutions.

Skills

Customer-focused mindset

Strong communication

Proactive attitude

Solution-oriented

Organizational skills

Team-player

Tools

Microsoft Office applications

Job description

BMW Group Belux is seeking a CIC Officer to bridge customers, dealers, and internal teams, ensuring seamless service delivery and an outstanding experience.

You will handle inquiries, manage contract questions, execute amendments, and perform back-office tasks with a proactive, customer-focused mindset. Fluent in Dutch and French, you bring strong communication, organization, and a team-oriented attitude to a dynamic, premium brand.