Customer Journey Architect – End-to-End Digital Experience

ING Hubs B.V. Turkiye; Brussel Hoofdstad; On-site; EUR 65,000 - 90,000; Full time

Benefits offered by this job

Active digitalization of journeys

Informal, dynamic environment

Agile working environment

Multicultural team with good team-spi

Job summary

ING Hubs Belgium is seeking a Customer Journey Expert in a full-time role within the Operational Excellence domain. You will shape and deliver end-to-end journeys for Lead-2-Cash and Customer-In-Life, translating business needs into IT requirements and driving coordination with IT and business teams.

The role emphasizes ownership of roadmaps, balance of usability and efficiency, and cross-functional collaboration in a fast-moving environment.

Qualifications

• Bachelor’s or Master’s degree with 3–5 years of relevant professional experience.
• Fluency in English and either Dutch or French.
• Proven stakeholder management experience.
• Ability to translate business needs into clear IT requirements.
• Experience delivering IT platforms in a modular architecture.

Responsibilities

• Design end-to-end customer journeys for Lead-2-Cash and Customer-In-Life.
• Translate business needs into clear, actionable IT deliverables.
• Ensure excellent employee and customer experience balancing usability and efficiency.
• Own the roadmap from design through implementation with stakeholders.

Skills

Stakeholder management

IT architecture

Requirements analysis

Agile methodology

Communication skills

Project ownership

Cross-functional collaboration

Leadership

Education

Bachelor/Master degree

Job description

ING Hubs Belgium is seeking a Customer Journey Expert in a full-time role within the Operational Excellence domain. You will shape and deliver end-to-end journeys for Lead-2-Cash and Customer-In-Life, translating business needs into IT requirements and driving coordination with IT and business teams.

The role emphasizes ownership of roadmaps, balance of usability and efficiency, and cross-functional collaboration in a fast-moving environment.