Digital First IT Lead — Transforming Customer Journeys

ING Belgium; Brussel; On-site; EUR 120,000 - 150,000; Full time

Job summary

ING Belgium seeks an IT Area Lead Digital First to shape customer digital journeys, leading a multi-site team and 4 chapter leads plus engineers. You will translate strategy into architecture, drive delivery across Daily Banking and Payments & Cards, and partner with Core Banking and enterprise teams to align with the future platform migration.

You bring 10+ years of people management in a complex tech setting, excellent English, and strong coaching and collaboration skills to enable outcomes

Qualifications

• Proven experience leading large, multi-site multinational tech teams.
• Engineering background with understanding of software delivery.
• 10+ years of people management experience required.
• Excellent English; Dutch and French are a plus.
• Ability to translate strategy into architecture and roadmaps.

Responsibilities

• Lead multiple chapters and teams, enabling growth and high performance.
• Translate strategy into clear technology and delivery roadmaps.
• Drive end-to-end ownership of customer journeys across domains.
• Foster partnerships with business stakeholders to keep customer value central.
• Collaborate with architecture teams to prepare for platform migrations.
• Ensure delivery excellence while balancing risk and resilience.
• Set priorities, manage dependencies, and communicate outcomes to executives.

Skills

Leadership

Stakeholder management

Strategic planning

Communication

Technical leadership

Education

Engineering background

Engineering delivery process knowledge

Tools

ING software delivery process

Job description

ING Belgium seeks an IT Area Lead Digital First to shape customer digital journeys, leading a multi-site team and 4 chapter leads plus engineers. You will translate strategy into architecture, drive delivery across Daily Banking and Payments & Cards, and partner with Core Banking and enterprise teams to align with the future platform migration.

You bring 10+ years of people management in a complex tech setting, excellent English, and strong coaching and collaboration skills to enable outcomes