Customer Journey Architect: Digital Sales & Growth

NN; Brussel Hoofdstad; Hybride; EUR 42 000 - 64 000; Plein temps

Avantages offerts par ce poste

Group and hospitalization insurance

Meal and eco-vouchers

20 holiday days

Résumé du poste

NN is seeking a Customer Journey Expert to shape the entire digital sales journey, combining strategy, CX, data analysis, and digital innovation to boost online sales and satisfaction.

You will align with Product teams to prioritize opportunities and maximize impact, while driving segmentation, personalization, and improvements across the digital funnel. Brussels-based, hybrid working arrangements available.

Qualifications

• Bachelor’s or Master’s degree with at least 2 years of experience in a similar digital, sales, or customer journey role
• Knowledge of digital sales processes; experience in insurance processes or products is a strong plus
• Strong digital mindset, with skills in design thinking (e.g., Figma), agile methodologies, and analytics tools (e.g., Google Analytics or Adobe Analytics)
• Excellent communication skills in English, with a good knowledge of French and Dutch
• Ability to manage end-to-end projects and multiple stakeholders
• Passion for innovation, digital trends, and continuous learning
• Customer-focused, collaborative, and result-driven

Responsabilités

• Driving sales across all channels (digital and brokerage)
• Building and executing a full action plan for the distribution of non-life insurance products
• Developing and optimizing digital sales flows and product pages
• Designing segmentation and personalization strategies
• Continuously improving the digital sales funnel to maximize conversion
• Translating business needs into business requirements, user stories, and test plans
• Supporting product improvements and the development of new value propositions
• Proposing initiatives to enhance digital visibility and customer acquisition
• Implementing initiatives to improve the Net Promoter Score (NPS) of digital customers
• Developing contact strategies aligned with key customer life moments

Connaissances

Design thinking

Agile methodologies

Analytics tools

Communication skills

English proficiency

French knowledge

Dutch knowledge

Formation

Bachelor’s or Master’s degree

Outils

Figma

Google Analytics

Adobe Analytics

Description du poste

NN is seeking a Customer Journey Expert to shape the entire digital sales journey, combining strategy, CX, data analysis, and digital innovation to boost online sales and satisfaction.

You will align with Product teams to prioritize opportunities and maximize impact, while driving segmentation, personalization, and improvements across the digital funnel. Brussels-based, hybrid working arrangements available.