Customer Journey Architect – Operational Excellence

ing; Brussel; Presencial; EUR 65.000 - 95.000; Jornada completa

Descripción de la vacante

Tribe Home & Collections in Belgium is seeking a hands-on IT & business analyst to design end-to-end solutions and customer journeys within the Lead-to-Cash and lifecycle management domains.

You will translate business needs into clear IT deliverables, ensure a seamless employee and customer experience, and own the end-to-end roadmap from design through implementation, with strong stakeholder management and agile collaboration.

Formación

• Bachelor's or Master's degree and 3–5 years of relevant professional experience.
• Fluency in English and Dutch or French.
• Strong stakeholder management and communication skills.
• Experience translating business needs into IT deliverables.

Responsabilidades

• Design end-to-end solutions and customer journeys for Lead-to-Cash and lifecycle management.
• Translate business needs into actionable IT deliverables and drive clear specifications.
• Ensure excellent employee and customer experience balancing usability, efficiency, and impact.
• Own roadmap end-to-end from design to implementation, including testing and stakeholder management.

Conocimientos

Stakeholder management

IT architecture

Functional analysis

Agile methodologies

Cross-functional collaboration

Project management

Communication skills

Ownership & initiative

Educación

Bachelor's or Master's degree

Descripción del empleo

Tribe Home & Collections in Belgium is seeking a hands-on IT & business analyst to design end-to-end solutions and customer journeys within the Lead-to-Cash and lifecycle management domains.

You will translate business needs into clear IT deliverables, ensure a seamless employee and customer experience, and own the end-to-end roadmap from design through implementation, with strong stakeholder management and agile collaboration.