Customer Contract Specialist - F/M

Arnest; Brussel Hoofdstad; On-site; EUR 45,000 - 65,000; Full time

Job summary

Arnest seeks a Customer Contract Specialist - F/M in the energy sector to join a dynamic team and support large-scale projects.

You will collaborate with Grid Development, Infrastructure, and Key Account Management, coordinating inputs, drafting offers, and managing contract documentation while driving process improvements and automation where possible.

Qualifications

• Holding a technical Bachelor’s degree or equivalent experience in Industrial Engineering, Electromechanics, Electricity, Energy Technology, Business Engineering, or related field.
• Experience in technical coordination, customer operations, engineering support, contract/document management, or regulated energy processes.

Responsibilities

• Register, structure, and maintain customer connection-study files in operational tools.
• Verify completeness and accuracy of technical, customer, and project information for the study process.
• Coordinate inputs and actions across stakeholders; prepare offers and technical annexes.
• Monitor milestones and report risks or delays; ensure document version control and traceability.

Skills

Technical coordination

Contract management

Data quality

Process improvement

Dutch language

French language

English language

Education

Technical Bachelor's degree

Industrial Engineering / Energy field

Job description

Are you passionate about energy and eager to contribute to large-scale projects? We have the opportunity you are looking for!

We are a fast-growing company in the energy sector, looking for a Customer Contract Specialist - F/M to join our dynamic and innovative team. You will have the opportunity to work on groundbreaking projects and contribute to building an efficient energy future.

Working in close collaboration with internal teams (Grid Development, Infrastructure, Key Account Management).

Your main responsibilities will include:

File Management & Technical Verification:

• Register, structure, and maintain customer connection-study files in operational tools.
• Verify the completeness and accuracy of technical, customer, and project information required for the study process.
• Perform first-level checks on data quality, document consistency, and technical completeness.

Coordination & Documentation:

• Coordinate missing inputs, actions, and deliverables across contributing Elia stakeholders.
• Prepare and maintain draft offers, connection-contract documentation, and technical annexes using validated templates.
• Monitor project milestones, dependencies, and deadlines; report risks or delays to the service owner.
• Ensure document version control, proper traceability, and storage according to Elia processes.

Operational Communication & Continuous Improvement:

• Support operational customer communication by preparing factual status updates and requests for information.
• Identify recurring operational bottlenecks and suggest opportunities for process improvement, standardization, and automation.

Candidate Profile

Holding a technical Bachelor’s degree or equivalent experience in Industrial Engineering, Electromechanics, Electricity, Energy Technology, Business Engineering, or a related field. and passionate about the energy sector, this position is ideal for you if:

• You have relevant background in technical coordination, customer operations, engineering support, contract/document management, or regulated energy processes.Significant experience in a similar SPS QA/QC leadership role.
• Languages: Fluent in both Dutch and French (written and spoken) & good working knowledge of English