Customer Connection Operations Specialist

Airswift; Brussel; Híbrido; EUR 45 000 - 60 000; Tempo integral

Resumo da oferta

Airswift is seeking a Customer Connection Operations Specialist in Brussels to provide technical and operational support for grid connection-study management. You will coordinate study requests, ensure data quality, and maintain documentation while working with engineering, infrastructure, and commercial teams in a regulated energy setting.

The role requires a technical bachelor's degree, fluent Dutch and French, and strong organizational and communication skills.

Qualificações

• Bachelor-level technical degree or equivalent experience in a related field.
• Experience coordinating across multiple stakeholders in a regulated environment.
• Ability to review technical data for completeness and accuracy.
• Comfort with digital systems, databases, and operational tools.

Responsabilidades

• Register and maintain customer connection-study files in operational systems.
• Verify completeness and accuracy of technical, customer, and project data for studies.
• Coordinate actions between internal stakeholders to progress connection files.
• Monitor milestones, deadlines, dependencies and risks; escalate issues as needed.
• Prepare and maintain connection offers, technical annexes, contracts, and docs.
• Perform first-level reviews of technical docs and data quality.
• Ensure document traceability and version control per procedures.
• Support customer communications with status updates and information requests.
• Identify process improvements for data quality and efficiency.
• Support reporting of connection-study activities.

Conhecimentos

Stakeholder coordination

Communication skills

Organisational skills

Dutch & French fluency

Digital systems proficiency

Formação académica

Technical Bachelor's degree or equivalent (Electrical/Industrial/Energy tech)

Ferramentas

Document control systems

Descrição da oferta de emprego

CUSTOMER CONNECTION OPERATIONS SPECIALIST Location: Brussels, Belgium Contract Duration: 12-month renewable Job Status: Full-Time Working Pattern: Mon – Fri (Hybrid working) Start Date: 23 November (Can be flexible) Account Manager: Anthony Hughes

Role Overview

We are seeking a Connection Study Coordinator to provide technical and operational support for the management of customer connection-study requests within a leading energy infrastructure organisation. This role will support the coordination, administration, and follow-up of grid connection requests, ensuring data quality, document control, stakeholder alignment, and efficient progression of connection studies. Working closely with engineering, infrastructure, commercial, and customer-facing teams, you will play a key role in supporting the delivery of connection projects within a regulated energy environment.

Responsibilities

• Register, maintain, and update customer connection-study files within relevant operational systems
• Verify the completeness and accuracy of technical, customer, and project information required for study execution
• Coordinate actions and deliverables between internal stakeholders to ensure efficient progress of connection files
• Monitor milestones, deadlines, dependencies, and risks, escalating potential issues where required
• Prepare and maintain connection offers, technical annexes, contracts, and supporting documentation
• Perform first-level reviews of technical documentation, data quality, and file completeness
• Ensure document traceability, version control, and compliance with internal procedures
• Support customer communications by preparing status updates and requests for additional information
• Identify opportunities to improve processes, data quality, standardisation, and operational efficiency
• Support the accurate administration and reporting of connection-study activities

Requirements

• Technical Bachelor's degree or equivalent experience in Electrical Engineering, Industrial Engineering, Energy Technology, Electromechanics, Business Engineering, or a related field
• Previous experience in technical coordination, engineering support, operations, contract administration, document control, or regulated industry environments
• Ability to review technical information and identify missing, inconsistent, or unclear data
• Strong organisational skills with attention to detail and document quality
• Experience managing multiple stakeholders and coordinating activities across different teams
• Customer-focused mindset with strong communication skills
• Comfortable working with digital systems, databases, and operational tools
• Experience supporting process improvement, reporting, and data quality initiatives
• Fluent Dutch and French language skills
• Professional level English

The Next Step

This is an excellent opportunity to join a leading energy infrastructure organisation and contribute to the delivery of critical grid connection projects supporting the energy transition.