Customer Connection Operations Specialist (SRQ112059)

TiTANS België; Brussel Hoofdstad; Hybrid; EUR 55,000 - 70,000; Full time

Job summary

Elia Belgium is seeking an external contractor to provide technical and operational support for customer connection-study follow-up within the Connection Office. You will coordinate inputs, document management, and data quality across internal teams under guidance of the Elia service owner.

The role focuses on drafting and maintaining documentation, tracking milestones, and communicating with stakeholders to enable efficient study progression while adhering to Elia processes.

Qualifications

• Technical bachelor’s degree or equivalent in a related field.
• Proficient in Dutch and French; professional English required.
• Experience in technical coordination, customer operations, or document/contract management.
• Ability to understand technical information and identify data quality gaps.
• Structured, accurate, deadline-driven with attention to document quality.
• Able to coordinate stakeholders in a complex technical environment.
• Customer-oriented communication while upholding Elia's processes.

Responsibilities

• Register and update customer connection-study files in operational tools.
• Verify completeness of technical, customer and project information to start or continue studies.
• Coordinate inputs and deliverables with Elia stakeholders.
• Monitor milestones and report risks or delays to the service owner.
• Prepare offers, connection-contract docs, and technical annexes based on templates.
• Perform first-level data quality checks before escalation.
• Ensure version control and storage of documents per Elia processes.
• Support customer communications with status updates and follow-ups.
• Identify bottlenecks and opportunities for process improvements.

Skills

Dutch

French

English

Technical coordination

Customer operations

Contract/document management

Engineering support

Energy operations

Education

Technical bachelor’s degree or equivalent

Job description

Customer Connection Operations Specialist (SRQ112059)

Mission description:
Excited to work on a project for a key Belgian player in the energy landscape?
The Belgian and European energy landscape is in full swing. Did you know that Elia Belgium plays a crucial role in this?
As part of Elia Group, a European transmission system operator, Elia Belgium ensures the reliability and sustainability of the electricity supply in our country.
Side-by-side with other Contingent Workers and ELIA staff, you will play a part in building a sustainable, green and reliable energy infrastructure that stimulates economic growth and reduces our ecological footprint.
Only together can we make the biggest impact possible! We believe in the power of diversity: we are convinced that an inclusive and diverse work environment leads to more innovation, creativity and better results.

Service description:
Elia is looking for an external contractor to provide technical and operational support for the follow-up of customer connection-study files within the Connection Office. The contractor will support the coordination, documentation, data quality and administrative-technical follow-up of grid user connection requests, in close collaboration with Elia’s internal teams and under the guidance of the responsible Elia service owner.

Expected services

• Register, structure and update customer connection-study files in the relevant operational tools.
• Verify the completeness of technical, customer and project information required to launch or continue the study process.
• Coordinate missing inputs, actions and deliverables with Elia stakeholders such as Grid Development, Infrastructure, Key Account Management and other contributing teams.
• Monitor milestones, dependencies and deadlines, and report risks, delays or missing information to the Elia service owner.
• Prepare and maintain draft offers, connection-contract documentation, technical annexes and conformity-related files on the basis of validated templates and inputs.
• Perform first-level checks on data quality, document consistency and technical completeness before escalation or validation by Elia.
• Ensure proper version control, traceability and storage of documents in accordance with Elia’s processes.
• Support operational customer communication by preparing factual status updates, requests for missing information and documented follow-up, always in alignment with the relevant Elia contact person.
• Identify recurring bottlenecks, data-quality issues and opportunities for process improvement, standardization and automation.

Requirements:

• Technical bachelor’s degree or equivalent experience in industrial engineering, electromechanics, electricity, energy technology, business engineering or a related field.
• Ability to communicate clearly in Dutch and French, with professional English.
• Relevant experience in technical coordination, customer operations, contract or document management, engineering support, energy operations or regulated operational processes.
• Ability to understand technical information and identify missing, inconsistent or unclear data.
• Structured, accurate and disciplined way of working, with strong attention to deadlines and document quality.
• Ability to coordinate stakeholders and keep files moving forward in a complex technical and operational environment.
• Customer-oriented communication style, while respecting the decision-making and customer-relationship responsibilities of Elia.
• Comfortable working with digital tools and contributing to improved data quality, process efficiency and standardization.

The external contractor is not expected to take over Elia’s accountability for customer relationships, strategic decisions, final technical validation or regulatory ownership. These responsibilities remain with the appropriate Elia roles. The contractor provides technical and operational support, prepares documentation and performs first-level checks to enable efficient and reliable follow-up by Elia.

Additional information:

• Location: Brussel
• Onsite presence: Elia’s remote work policy is applicable to the delivery of the service.

Important: for non-EU candidates, please present candidates who comply with the following criteria:

• Possess a work permit allowing the individual to work in Belgium.
• Hold a valid residence permit confirming the right of residence in Belgium.

There’s something electric in the air with this this mission!

What makes this mission attractive?

• An interesting project at the reference within the energy sector: Elia encourages innovation and collaboration. Within our company you will be at the forefront of the energy transition, and you will have the chance to contribute to ground-breaking technologies designed to accelerate this transition. It is a one-of-a-kind opportunity to demonstrate your skills and develop further your competences within this project.
• Focus on well-being at work: we put maximum effort into a positive work culture in which your well-being is central.
• A diverse team of co-workers: Elia puts a high value on diversity and inclusion. You will join a diverse and passionate team that enjoys sharing knowledge and leading the way towards a more sustainable future together.

We are convinced that your contribution to our team will be invaluable and look forward to welcoming you soon!