Business Process Manager (SRQ112049)

TiTANS België; Brussel Hoofdstad; Hybrid; EUR 65,000 - 110,000; Full time

Job summary

The Elia Group National Control Center (NCC) is seeking a Business Process Manager to own and continuously improve end-to-end operational processes. You will ensure coherent, safe and executable processes across grid operations, market interfaces and IT products.

The role emphasizes translating market designs into workflows and leading the rollout of new tools with cross-functional teams. Fluency in English and either French or Dutch is required, with a master’s degree in electrical engineering

Qualifications

• Fluent in English; ability to read, write and speak clearly.
• French or Dutch fluency is required for daily collaboration.
• Master’s degree in electrical engineering or related technical field.
• Energy sector experience is a plus, especially in system operations.
• Experience as a business stakeholder supporting IT development of digital solutions.
• Knowledge of congestion management at national or cross-border level is a strong plus.
• Strong client orientation, analytical thinking, and structured communication.

Responsibilities

• Own and improve end-to-end operational processes across domains.
• Translate market designs, policies and capabilities into workflows and procedures.
• Lead operational integration of new tools with training and go-live planning.
• Be a process reference for operators, capturing lessons learned for improvements.
• Collaborate with product teams to align backlogs and solution delivery.

Skills

Fluent English

French or Dutch

Education

Master’s degree in electrical engineering or relevant technical field

Job description

Excited to work on a project for a key player in the energy landscape? The Business Process Managers (‘BPM’) at the National Control Center (NCC) are driven by the ever-changing energy landscape for system operation, changing national or EU regulations and the continued integration of European electricity markets.

Within the NCC, Business Process Managers own and continuously improve end-to-end operational processes. They ensure that market and system-design evolutions, policies and digital capabilities are translated into coherent, safe and executable Control Room processes.

Anchored in Operations, the BPM acts as the operational process integrator between NCC operational teams, Market Product Lines and IT product teams. The role ensures that operational requirements are structurally represented throughout market design, solution discovery, delivery, operational introduction and run.

For this specific hiring, the NCC is searching for a team reinforcement who will work on business critical processes linked to business domains as Congestion management, operational planning and Real Time Grid Operations.

His portfolio of processes to manage will include activities related to:

• Grid Security analysis processes: various advanced congestion management processes aiming at assessing grid security from year-ahead to intraday time horizons through the optimal determination of preventive and/or curative remedial actions to maintain operational security of Elia grid
• Grid models forecasting processes: “digital twin” processes aiming to model and forecast accurately the state of the grid from year-ahead to intraday forecast time horizons.
• Outage planning processes: processes to optimize the planning of the work on Elia grid with the target to find the optimal balance between maximizing the amount of outage requests, the flexibility to cope with increasing planning volatility and keeping high degree of security of supply for our grid customers.
• Real Time Grid Operations:
  • operational processes supporting the real-time operation of the transmission grid, including system monitoring, operational coordination, alarm management,… This is closely linked to our SCADA and EMS.
  • Operational processes supporting the management of dynamic phenomena on the grid through integration DSA (Dynamic Security analysis) and WAMS (Wide-Area Monitoring System) into the control room.
• The scope also includes leveraging historical operational experience, event analyses and operational insights to identify new business use cases, drive continuous process improvements and support the design of future operational capabilities.

Key Responsibilities:

• Own and continuously improve end-to-end operational processes, ensuring they are coherent, safe and executable across the relevant operational domains.
• Translate market and system designs, policies and business capabilities into operational processes, including workflows, roles, decision logic and procedures.
• Represents operational requirements throughout design of new market products, business capabilities (national or EU level) and Local Digital Solutions. Taking the lead in ideation/analysis steps of new operational needs definition (e.g which business problem to solve, which changes to business processes) and aligning with relevant product team(s) on the corresponding solution development backlog and priorities. Collaborates closely with the product team during implementation phase (e.g share feed-back on tools design, ..).
• Lead the operational integration of new tools and capabilities, including solution readiness assessment, training, procedures drafting, go-live and “hypercare” organization (in close collaboration with the product teams).
• Act as a process reference for operators and stakeholders, supporting operational questions and incidents and ensuring that lessons learned are translated into sustainable process improvements.

Requirements:

• You can speak, read and write fluently English and French or Dutch.
• Master’s degree in electrical engineering or other relevant technical fields
• Expertise in power systems gained through academic studies and/or professional experience is a plus.
• 3 to 5 years of experience in the energy sector supporting system operations is a plus (e.g. Planning or System Engineer, Business analyst,).
• Relevant experience as business stakeholder supporting IT development of digital solutions for operational processes.
• Experience in congestion management at national or cross-border level (Coordinated Security Analysis) is a strong plus.
• Soft Skills: client oriented, excellent analytical skills, excellent communication, structured, data-minded (e.g data error analysis), conceptual/process thinking.

Additional information:

• Telework: A minimum onsite presence of 3 days per week is required for all contingent workers by default. For consultants working on a part-time basis, this requirement will be applied on a pro-rata basis in line with the agreed work regime.
• Important: if the consultant will work in Belgium, for non-EU candidates, please present candidates who comply with the following criteria:
  • Possess a work permit allowing the individual to work in Belgium.
  • Hold a valid residence permit confirming the right of residence in Belgium.
• Please note that the local conditions apply depending on where the PO will be created.
  • For a PO created at Elia Transmission Belgium / Elia Asset, the General Purchasing Conditions ELIA 01.09.2015 apply. These can be found on our website.
  • The General Purchasing terms and Conditions for external parties (Contracting) as of july 2019, shall apply in addition to the above conditions.
  • For a PO created at 50Hertz, the Elia Group General Purchasing Conditions – short version, as of Jul-21 apply. The Specific Purchasing Conditions Short version Germany as of Jul-21 shall also apply in addition to the above conditions. These can be found on our website.
• Please note that ELIA/ 50Hertz at all times need to maintain the flexibility to switch location of PO. In case of a change, the local tender process must be respected.

What makes this mission attractive?

• An interesting project at the reference within the energy sector: Elia Group encourages innovation and collaboration. Within our company you will be at the forefront of the energy transition, and you will have the chance to contribute to ground-breaking technologies designed to accelerate this transition. It is a one-of-a-kind opportunity to demonstrate your skills and develop further your competences within this project.
• Focus on well-being at work: we put maximum effort into a positive work culture in which your well-being is central.
• A diverse team of co-workers: Elia Group puts a high value on diversity and inclusion. You will join a diverse and passionate team that enjoys sharing knowledge and leading the way towards a more sustainable future together.

We are convinced that your contribution to our team will be invaluable and look forward to welcoming you soon!