Customer Connection Operations Specialist

Airswift; Brussel Hoofdstad; On-site; EUR 55,000 - 75,000; Full time

Job summary

Airswift Belgium is seeking a Customer Connection Operations Specialist to coordinate and support grid connection studies for a leading energy infrastructure organisation. You will manage documentation, data quality, and stakeholder alignment to ensure smooth study progression.

Working with engineering, infrastructure, commercial, and customer-facing teams, you will oversee file control, milestone tracking, and timely communication with customers in Dutch and French, plus professional English.

Qualifications

• Technical Bachelor's degree or equivalent in Electrical/Energy related field.
• Experience in technical coordination, engineering support, operations or regulated environments.
• Attention to detail and data quality in documentation.
• Experience coordinating multiple stakeholders across teams.
• Fluent in Dutch and French; professional level English.

Responsibilities

• Register, maintain, and update customer connection-study files in operational systems.
• Verify completeness and accuracy of technical, customer, and project information.
• Coordinate actions between internal stakeholders to progress connection files.
• Monitor milestones, deadlines, dependencies, and risks; escalate issues as needed.
• Prepare and maintain connection offers, technical annexes, contracts, and supporting documentation.
• First-level reviews of technical documentation, data quality, and file completeness.
• Ensure document traceability and version control; compliance with procedures.
• Support customer communications with status updates and information requests.
• Identify opportunities to improve processes, data quality, standardisation, and efficiency.
• Support reporting of connection-study activities.

Skills

Dutch

French

English

Education

Technical Bachelor's degree or equivalent

Tools

Databases

Operational tools

Job description

CUSTOMER CONNECTION OPERATIONS SPECIALIST

Job Status: Full-Time

Start Date: 23 November (Can be flexible)

Account Manager: Anthony Hughes

Role Overview

We are seeking a Connection Study Coordinator to provide technical and operational support for the management of customer connection-study requests within a leading energy infrastructure organisation.

This role will support the coordination, administration, and follow-up of grid connection requests, ensuring data quality, document control, stakeholder alignment, and efficient progression of connection studies. Working closely with engineering, infrastructure, commercial, and customer-facing teams, you will play a key role in supporting the delivery of connection projects within a regulated energy environment.

Responsibilities

• Register, maintain, and update customer connection-study files within relevant operational systems
• Verify the completeness and accuracy of technical, customer, and project information required for study execution
• Coordinate actions and deliverables between internal stakeholders to ensure efficient progress of connection files
• Monitor milestones, deadlines, dependencies, and risks, escalating potential issues where required
• Prepare and maintain connection offers, technical annexes, contracts, and supporting documentation
• Perform first-level reviews of technical documentation, data quality, and file completeness
• Ensure document traceability, version control, and compliance with internal procedures
• Support customer communications by preparing status updates and requests for additional information
• Identify opportunities to improve processes, data quality, standardisation, and operational efficiency
• Support the accurate administration and reporting of connection-study activities

Requirements

• Technical Bachelor's degree or equivalent experience in Electrical Engineering, Industrial Engineering, Energy Technology, Electromechanics, Business Engineering, or a related field
• Previous experience in technical coordination, engineering support, operations, contract administration, document control, or regulated industry environments
• Ability to review technical information and identify missing, inconsistent, or unclear data
• Strong organisational skills with attention to detail and document quality
• Experience managing multiple stakeholders and coordinating activities across different teams
• Customer-focused mindset with strong communication skills
• Comfortable working with digital systems, databases, and operational tools
• Experience supporting process improvement, reporting, and data quality initiatives
• Fluent Dutch and French language skills
• Professional level English