Customer-Centric Sales Support Specialist (Dutch & French)

Groothandel Claessens; Antwerpen; On-site; EUR 32,000 - 42,000; Full time

Job summary

Groothandel Claessens is seeking a Sales Support Officer to ensure seamless order processing and outstanding service for customers, warehouses, and the sales team. You will handle inquiries and complaints across phone, email, and webshop while coordinating with drivers and the warehouse.

You will work closely with the Sales Manager, bring a proactive, organized approach, and maintain a positive attitude in a busy environment. Fluency in Dutch and French is essential for seamless communication.

Qualifications

• Experience in customer-facing roles preferred.
• Ability to handle inquiries across channels (phone, email, webshop).
• Excellent communication and a customer-first attitude.
• Fluency in Dutch and French is essential.

Responsibilities

• Process orders accurately received by phone, email and webshop.
• Be the first point of contact for customers, assisting with questions or complaints.
• Monitor orders and deliveries, liaising with drivers and warehouse team.
• Provide solution-oriented support and resolve issues quickly.
• Inform customers about product range and assist with product questions.
• Collaborate with sales and warehouse colleagues to deliver excellent service.

Skills

Customer service

Communication

Dutch

French

Organised

Multitasking

Team player

Computer skills

Problem solving

Hospitality awareness

Job description

Groothandel Claessens is seeking a Sales Support Officer to ensure seamless order processing and outstanding service for customers, warehouses, and the sales team. You will handle inquiries and complaints across phone, email, and webshop while coordinating with drivers and the warehouse.

You will work closely with the Sales Manager, bring a proactive, organized approach, and maintain a positive attitude in a busy environment. Fluency in Dutch and French is essential for seamless communication.