Sales Support Medewerker

Groothandel Claessens; Antwerpen; On-site; EUR 32,000 - 42,000; Full time

Job summary

Groothandel Claessens is seeking a Sales Support Officer to ensure seamless order processing and outstanding service for customers, warehouses, and the sales team. You will handle inquiries and complaints across phone, email, and webshop while coordinating with drivers and the warehouse.

You will work closely with the Sales Manager, bring a proactive, organized approach, and maintain a positive attitude in a busy environment. Fluency in Dutch and French is essential for seamless communication.

Qualifications

• Experience in customer-facing roles preferred.
• Ability to handle inquiries across channels (phone, email, webshop).
• Excellent communication and a customer-first attitude.
• Fluency in Dutch and French is essential.

Responsibilities

• Process orders accurately received by phone, email and webshop.
• Be the first point of contact for customers, assisting with questions or complaints.
• Monitor orders and deliveries, liaising with drivers and warehouse team.
• Provide solution-oriented support and resolve issues quickly.
• Inform customers about product range and assist with product questions.
• Collaborate with sales and warehouse colleagues to deliver excellent service.

Skills

Customer service

Communication

Dutch

French

Organised

Multitasking

Team player

Computer skills

Problem solving

Hospitality awareness

Job description

As a Sales Support Officer, you play a key role in connecting our customers, warehouse and sales team. You ensure that orders are processed smoothly so that our customers can always count on excellent service.

Day shift

Who are we looking for?

Above all, we are looking for someone who enjoys customer contact, takes initiative and can keep a clear overview, even during busy periods.

• You have an affinity with the hospitality industry and understand the importance of excellent service.
• You are enthusiastic, dynamic and have a positive attitude.
• You have strong communication skills and always assist customers with a smile.
• You work accurately and in an organised manner, and can easily switch between different tasks.
• You perform well under pressure and focus on finding solutions.
• You are a true team player who enjoys working closely with colleagues.
• You have good computer skills and can quickly learn to work with new software.
• You communicate fluently in Dutch and French.

Your responsibilities include:

• You accurately process orders received by phone, email and through our webshop.
• You are the first point of contact for our customers, assisting them professionally and in a customer-friendly manner with any questions or complaints.
• You closely monitor orders and deliveries, regularly liaising with our drivers and warehouse team.
• You take a solution-oriented approach and ensure that any issues are handled quickly and correctly.
• You inform customers about our product range and assist them with product-related questions.
• You work closely with your sales and warehouse colleagues to provide our customers with the best possible service every day.
• You report directly to the Sales Manager.

Can you see yourself working at Claessens?

Who we are,
How we work,
What to expect?

Discover similar roles or read more in our blog posts about the way we work, the team behind Claessens, and our focus on quality and freshness.