Courier Network Optimization Lead

Just Eat Takeaway.com; Brussel Hoofdstad; On-site; EUR 80,000 - 110,000; Full time

Job summary

Just Eat Takeaway.com in Belgium seeks a Delivery Operations Manager to drive network KPI targets, budgets, and optimization initiatives. You will analyze root causes, influence stakeholders, and lead experiments with central analytics teams to improve delivery outcomes.

You will manage end-to-end network processes, configure costs, and balance analytical insight with pragmatic decisions, while collaborating with global and local teams to ensure continuity and performance.

Qualifications

• 3+ years experience with data and analysis tools.
• Experience & proven success in a budget-ownership role (incl. forecasting functions).
• Track record of driving operational targets, ideally in a digital-first environment.
• Willing to work outside of regular business hours on an exception basis (e.g. during a crisis).

Responsibilities

• End-to-end accountability for network outcomes such as on-time delivery, delivery times, undelivered orders, courier rejections, etc.
• Budget accountability and responsible for identifying and executing delivery network costs optimisation efforts (e.g. cost per order, onboarding cost).
• Accountability for operational configurations across courier fees, incentives, utilisation, assignment logic, cost functions, etc. for Israel.
• Implementation and administration of the desired configurations on an on-going basis (with support from central teams).
• Evaluate potential changes from multiple angles, balancing analytical assessment with a pragmatic point of view. Communicate implications to stakeholders, influencing as needed.
• Leverage analytical tools to identify segmented, zone-level network trends and insights on an on-going basis. Share recommendations & make network decisions based on insights.
• Propose and support network experiments in partnership with central analytic and optimisation teams. Assess experiment outcomes and own/approve changes.
• Ad hoc project support such as playbook documentation, new zone launches, zone throttling, key cities, zone hour extensions, etc.
• Identify and advocate for continuous improvement opportunities for the network, e.g. via root cause investigations on outliers and escalations
• Collaborate with global and local stakeholders to align priorities and share best practices
• Crisis management support as needed to support business continuity

Skills

Data analysis

Stakeholder management

Decision making

Owner mindset

Education

Bachelor's degree or equivalent in quantitative fields

Tools

Analytical tools

Job description

Just Eat Takeaway.com in Belgium seeks a Delivery Operations Manager to drive network KPI targets, budgets, and optimization initiatives. You will analyze root causes, influence stakeholders, and lead experiments with central analytics teams to improve delivery outcomes.

You will manage end-to-end network processes, configure costs, and balance analytical insight with pragmatic decisions, while collaborating with global and local teams to ensure continuity and performance.