Delivery Ops Manager: Courier Network Optimizer

Just Eat Takeaway.com; Jette; On-site; EUR 60,000 - 90,000; Full time

Job summary

Just Eat Takeaway.com in Belgium is seeking a Delivery Operations Manager to own network KPI and budget targets for the Belgium market. You will investigate root causes, propose improvements, and influence stakeholders with support from central teams.

You will use large data sets to identify trends, run experiments, and lead optimizations, balancing analytical rigour with pragmatic action. The role requires collaboration with local and global teams and a hands-on approach to continuous

Qualifications

• 3+ years experience with data and analysis tools.
• Experience & proven success in a budget-ownership role (incl. forecasting).
• Track record of driving operational targets, ideally in a digital-first environment.
• Willing to work outside of regular business hours on an exception basis (e.g. during a crisis).

Responsibilities

• End to end accountability for network outcomes such as on time delivery, delivery times, undelivered orders, courier rejections etc.
• Budget accountability and responsible for identifying and executing delivery network costs optimisation efforts (e.g. cost per order, onboarding cost)
• Accountability for operational configurations across courier fees, incentives, utilisation, assignment logic, cost functions, etc. for Israel.
• Implementation and administration of the desired configurations on an on-going basis (with support from central teams)
• Evaluate potential changes from multiple angles, balancing analytical assessment with a pragmatic point of view.
• Leverage analytical tools to identify trends and insights and share recommendations.
• Propose and support network experiments in partnership with central analytic and optimisation teams.
• Ad hoc project support such as playbook documentation, new zone launches, zone throttling, etc.
• Identify and advocate for continuous improvement opportunities for the network, e.g. root cause investigations.
• Collaborate with global and local stakeholders to align priorities and share best practices
• Crisis management support as needed to support business continuity

Skills

Data analysis

Stakeholder management

Decision making

Communication

Education

Bachelor's degree or equivalent in quantitative fields

Tools

SQL

Excel

BI tools

Job description

Just Eat Takeaway.com in Belgium is seeking a Delivery Operations Manager to own network KPI and budget targets for the Belgium market. You will investigate root causes, propose improvements, and influence stakeholders with support from central teams.

You will use large data sets to identify trends, run experiments, and lead optimizations, balancing analytical rigour with pragmatic action. The role requires collaboration with local and global teams and a hands-on approach to continuous