Courier Operations Leader — Data-Driven Network Optimizer

Just Eat Takeaway.com; Oudergem; On-site; EUR 85,000 - 110,000; Full time

Job summary

Just Eat Takeaway.com in Belgium is seeking a Delivery Operations Manager to drive network KPIs and budget targets. You will investigate root causes, optimize delivery networks, and influence stakeholders to implement improvement initiatives across the Belgian market.

You will use data and analytics to identify trends, run experiments with central teams, and support crisis management and continuous improvement initiatives in a fast-paced environment.

Qualifications

• 3+ years experience with data and analysis tools.
• Experience & proven success in a budget-ownership role (incl. forecasting functions).
• Track record of driving operational targets, ideally in a digital-first environment.
• Willing to work outside of regular business hours on an exception basis (e.g. during a crisis).

Responsibilities

• End to end accountability for network outcomes such as on time delivery, delivery times, undelivered orders, courier rejections etc.
• Budget accountability and responsible for identifying and executing delivery network costs optimisation efforts (e.g. cost per order, onboarding cost)
• Accountability for operational configurations across courier fees, incentives, utilisation, assignment logic, cost functions, etc. for Israel.
• Implementation and administration of the desired configurations on an on-going basis (with support from central teams)
• Evaluate potential changes from multiple angles, balancing analytical assessment with a pragmatic point of view. Communicate implications to stakeholders, influencing as needed.
• Leverage analytical tools (statistical, predictive modelling, etc.) to identify segmented, zone-level network trends and insights on an on-going basis. Share recommendations & make network decisions based on insights.
• Propose and support network experiments in partnership with central analytic and optimisation teams. Assess experiment outcomes and own/approve changes.
• Ad hoc project support such as playbook documentation, new zone launches, zone throttling, key cities, zone hour extensions, etc.
• Identify and advocate for continuous improvement opportunities for the network, e.g. via root cause investigations on outliers and escalations
• Collaborate with global and local stakeholders to align priorities and share best practices
• Crisis management support as needed to support business continuity

Skills

Data and analysis tools

Stakeholder management

Attention to detail

Bias for action

Education

Bachelor's degree or equivalent (quantitative fields)

Job description

Just Eat Takeaway.com in Belgium is seeking a Delivery Operations Manager to drive network KPIs and budget targets. You will investigate root causes, optimize delivery networks, and influence stakeholders to implement improvement initiatives across the Belgian market.

You will use data and analytics to identify trends, run experiments with central teams, and support crisis management and continuous improvement initiatives in a fast-paced environment.