Delivery Operations Manager - Data-Driven Network Optimizer

Just Eat Takeaway.com; Sint-Joost-ten-Node; On-site; EUR 65,000 - 90,000; Full time

Job summary

Just Eat Takeaway.com Belgium is seeking a Delivery Operations Manager to drive network KPI delivery and budget targets across the Belgian market. You will investigate root causes, implement improvements, and influence senior stakeholders while collaborating with global best practices.

You will lead end-to-end network outcomes, balance costs, and evaluate experiments with central analytic teams to deliver faster, reliable deliveries and optimized costs.

Qualifications

• 3+ years experience with data and analysis tools.
• Experience & proven success in a budget-ownership role (incl. forecasting functions).
• Track record of driving operational targets, ideally in a digital-first environment.
• Willing to work outside of regular business hours on an exception basis (e.g. during a crisis).

Responsibilities

• End to end accountability for network outcomes such as on time delivery, delivery times, undelivered orders, courier rejections etc.
• Budget accountability and responsible for identifying and executing delivery network costs optimisation efforts.
• Accountability for operational configurations across courier fees, incentives, utilisation, assignment logic, cost functions, etc.
• Implementation and administration of the desired configurations on an on-going basis (with support from central teams).
• Evaluate potential changes from multiple angles, balancing analytical assessment with a pragmatic point of view.
• Leverage analytical tools to identify network trends and insights and share recommendations.
• Propose and support network experiments with central analytic teams and assess outcomes.
• Ad hoc project support such as playbook documentation, new zone launches, zone throttling, etc.
• Identify and advocate for continuous improvement opportunities for the network.
• Collaborate with global and local stakeholders to align priorities and share best practices.
• Crisis management support as needed to support business continuity.

Skills

Data analysis

Stakeholder management

Decision making

Attention to detail

Fast learning

Courier/customer experience

Communication

Education

Bachelor's degree in quantitative fields

Job description

Just Eat Takeaway.com Belgium is seeking a Delivery Operations Manager to drive network KPI delivery and budget targets across the Belgian market. You will investigate root causes, implement improvements, and influence senior stakeholders while collaborating with global best practices.

You will lead end-to-end network outcomes, balance costs, and evaluate experiments with central analytic teams to deliver faster, reliable deliveries and optimized costs.