Customer Support Specialist

Sennheiser; Brussel Hoofdstad; Sur place; EUR 34 000 - 52 000; Plein temps

Résumé du poste

Sennheiser is seeking a Customer Support Specialist to join our Brussels office, covering BeNeFra region and supporting dealers, integrators and end users. You will respond to inquiries, process orders and provide accurate, timely information to ensure customer satisfaction.

The role requires fluent French, Dutch and English, willingness to work fulltime in Brussels, and experience with MS Office and CRM systems to learn company tools quickly.

Qualifications

• 1-2 years of customer service experience in a technical sales environment.
• Excellent communication in French, Dutch and English.
• Willing to work fulltime from our office in Brussels.
• Experience with MS Office and CRM system and ability to learn quickly.
• Strong customer service attitude, diplomacy, and ability to meet deadlines.
• Desire to gain expertise beyond current assignments.
• Analytical, organizational and problem-solving skills.
• Promote a proactive and positive work atmosphere.
• Results-focused with drive for performance targets.

Responsabilités

• Order entry with discounts after approvals.
• Provide pricing info and backorder estimates.
• Coordinate with Supply Chain, AR, Marketing, Service, Warehouse and Technical Support.
• Attend product trainings.
• Maintain customer files.

Connaissances

Customer service

Multilingual

Communication

Time management

Analytical skills

Problem solving

Team collaboration

Outils

CRM system

MS Office

Description du poste

Job Description

Customer Support Specialist

Job Location: Belgium-Brussels

Sound made by Sennheiser - For more than 80 years, we are among the world’s leading manufacturers of audio products, building the future of audio. We are proud of our finely engineered microphones and audio solutions that connect people and create remarkable sound experiences - whether in the studio, conference room, or on stage.

For us, the audio industry is one of the most exciting to work in. In our global family business, you can expect not only a unique team where we trust, value and support each other, but also the opportunity to make your own significant contribution to our collective progress.

Sounds good? Join us as:

Customer Support Specialist

The Position

Ever had a customer support experience that felt different — where the quality of service shone through? At Sennheiser our department of customer support considers a small and enthusiastic team that is working solution based for our B2B customers as music stores, integrators and Sennheiser dealers within EMEA.

We are looking for a new colleague to look after the BeNeFra region and who prioritizes exceptional customer care, building a relation with our customers and ensuring our customers always feel valued and satisfied.

Your Tasks

As a Customer Support Specialist you apply your knowledge of company products and services to efficiently process customer information and respond to inquiries, concerns and complaints in a diplomatic manner. You increase customer satisfaction and retention by providing dealers, end-users and colleagues with accurate, consistent, timely, and meaningful information.

Your Core Tasks Include

• Order entry, applying discounts after proper approvals;
• Providing information about pricing, backorders with estimated ship dates;
• Interfacing with Supply Chain, Accounts Receivable, Marketing, Service, Warehouse and Technical Support ensuring a smooth process;
• Attending product trainings;
• Maintaining customer files.

Your Profile

• A minimum of 1-2 years previous customer service experience/order handling in a technical sales environment;
• Excellent communication (oral and written) skills in French, Dutch and English;
• Willing to work fulltime from our office in Brussels;
• Experience with MS Office and CRM system and able to quickly learn company systems and tools;
• Excellent customer service attitude; able to handle difficult customers with diplomacy and tact and to meet deadlines & balance multiple projects in a fast-paced environment;
• Actively seeks additional experience and knowledge in technical/ functional areas to gain expertise beyond current assignments;
• Analytical, Organizational and problem-solving skills;
• Promote a pro active and positive work atmosphere;
• Results focused by aiming for and exceeding performance targets and goals to drive personal accountability.

Your Benefits

• Environment: Join our international family business where you’ll experience a modern, exciting work environment, and a culture where we value people and attitude as our most important assets.
• Tasks: International team collaboration and interesting projects that define the future of audio.
• Compensation package: We offer a competitive compensation package.

Concert, lecture, music streaming, film, meeting, sound recording in the studio - the audio world is colorful and diverse. And so are we at Sennheiser! We therefore welcome all applications - regardless of gender, nationality, orientation, ethnic and social origin, religion, disability and age.

We kindly request no unsolicited acquisition proposals or business inquiries in relation to this advertisement