Claims Associate: Help Members When It Counts

Warren; Oost-Vlaanderen; Hybrid; EUR 30,000 - 46,000; Full time

Job summary

Warren in Belgium is seeking a claims operations teammate to manage member contact, intake and decisions. You’ll work with medical advisers, finance and engineering to ensure accurate handling of claims and continuous improvement.

Training is provided to grow into ownership of the function with a focus on transparency and empathetic service. You’ll join a fast‑growing, FSMA‑supervised company that values precise processes, data integrity and automation ideas, while supporting members through

Qualifications

• 1–3 years experience in customer service, insurance, HR/payroll or similar roles.
• Claims experience is a plus but will be taught.
• Structured and precise: likes checklists, follow‑up, clean files.
• Customer‑oriented: aims to make members feel helped.
• Clear and empathetic written and spoken communication.
• Handles confidential information with discretion.
• Fast learner, asks good questions and grows into owning the function.
• Fluent Dutch and English; French is a plus.

Responsibilities

• Be the first point of contact for members after a claim and explain next steps in plain language.
• Send members a clear checklist, confirm receipt, and follow up on what's missing.
• Keep members and their HR Manager informed at every step.
• Notice when a case needs a more personal touch and adapt accordingly.
• Check coverage and plan conditions, prepare straightforward decisions.
• Refer complex medical judgments to external adviser and translate outcome to member.
• Explain decisions clearly and with care.
• Prepare benefit calculations and payments in line with plan conditions.
• Follow up on ongoing cases and changes in a member’s situation.
• Close cases with a clear and appropriate final message.
• Keep case files complete and confidential; flag where automation could help.
• Help shape tools that replace manual work.

Skills

Customer service experience

Insurance / HR/payroll background

Structured and precise

Customer oriented

Clear empathetic communication

Confidential information handling

Fast learner / growth mindset

Dutch & English fluency

Job description

Warren in Belgium is seeking a claims operations teammate to manage member contact, intake and decisions. You’ll work with medical advisers, finance and engineering to ensure accurate handling of claims and continuous improvement.

Training is provided to grow into ownership of the function with a focus on transparency and empathetic service. You’ll join a fast‑growing, FSMA‑supervised company that values precise processes, data integrity and automation ideas, while supporting members through