Claims Specialist - Customer Care & AI Tools

Syndicate; Oost-Vlaanderen; Remote; EUR 28,000 - 36,000; Full time

Job summary

WARREN is seeking an entry-level Claims Handler to join our Belgium-based operations team. You will be the first contact for members after a claim, manage intake, explain next steps, and coordinate with HR, finance, and external advisers.

You will learn the process hands-on, supported by senior colleagues, and gradually take over daily claim handling. A strong eye for detail and comfort with digital tools will help you grow with us.

Qualifications

• 1–3 years of experience in customer service, insurance, HR/payroll or social security.
• Structured and precise with a liking for checklists and tidy files.
• Customer-oriented; helps people, especially in tough times.
• Clear, empathetic written and phone communication; no jargon.
• Ability to handle confidential information with discretion.
• Fast learner; asks good questions; willing to grow into owning the function.
• Comfortable with digital tools; curious about automation and AI.
• Fluent Dutch and English; French is a plus.

Responsibilities

• Be the first point of contact for members after a claim is filed and explain what happens next.
• Send members a clear checklist, confirm receipt, and follow up on missing items.
• Keep members and their employer’s HR Manager informed at every step.
• Notice when a case needs a more personal touch, like a phone call instead of an email.
• Check coverage, waiting periods and plan conditions; prepare decisions on straightforward claims.
• Refer cases needing medical judgement to external adviser and translate conclusions clearly.
• Explain decisions and the reasoning behind them clearly and with care.
• Prepare benefit calculations and payments in line with plan conditions.
• Follow up on ongoing cases and changes in a member’s situation.
• Close cases with a clear, appropriately-toned final message.
• Maintain complete and up-to-date case files; ensure confidentiality.
• Flag bottlenecks and help shape tools that replace manual work.

Skills

Customer service

Insurance

HR/payroll

Social security

Attention to detail

Empathy

Clear communication

Dutch & English fluency

Job description

WARREN is seeking an entry-level Claims Handler to join our Belgium-based operations team. You will be the first contact for members after a claim, manage intake, explain next steps, and coordinate with HR, finance, and external advisers.

You will learn the process hands-on, supported by senior colleagues, and gradually take over daily claim handling. A strong eye for detail and comfort with digital tools will help you grow with us.