Global Claims Experience Leader | Strategy & Ops

SquareTrade; Brussel Hoofdstad; On-site; EUR 60,000 - 80,000; Full time

Job summary

SquareTrade is hiring a Claims Experience Manager based in Belgium. The role involves ensuring effective claims management, optimizing processes, and delivering high-quality customer outcomes. The candidate should have extensive leadership experience in claims operations and be skilled in collaboration across functions. A degree in Insurance or a related field is preferred. Significant internal travel is expected.

Qualifications

• Extensive experience in a Claims operations leadership role.
• Strong knowledge of mobile phones and consumer electronics insurance.
• Experience in innovative Claims solutions.

Responsibilities

• Monitor and improve performance and quality of claims experience.
• Enhance processes for quality, efficiency, and cost control.
• Develop and implement the Claims Experience strategy.
• Collaborate across departments for customer satisfaction.

Skills

Claims operations leadership

Strong operational skills

Collaboration

Education

Degree in Insurance or relevant qualifications

Job description

SquareTrade is hiring a Claims Experience Manager based in Belgium. The role involves ensuring effective claims management, optimizing processes, and delivering high-quality customer outcomes. The candidate should have extensive leadership experience in claims operations and be skilled in collaboration across functions. A degree in Insurance or a related field is preferred. Significant internal travel is expected.