Claims Team Leader — Drive Impact & Service Excellence

AXA; Brussel Hoofdstad; Hybrid; EUR 56.000 - 78.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Yearly performance bonus

Meal vouchers (€10/day)

Eco-vouchers (€250/year)

Homeworking

33 days vacation

Hybrid working

Career opportunities

Zusammenfassung

AXA Partners in Belgium is seeking a Team Supervisor Claims to lead a dedicated claims operations team and drive customer excellence. You will supervise, coach, and coordinate the team to ensure high-quality service, monitor KPIs, and implement productivity improvements.

Join a market-leading, hybrid workplace with opportunities in transformation, onboarding, and continuous development, while supporting a customer-centric culture across AXA Partners.

Qualifikationen

• Master's degree (or comparable by experience) preferred.
• Proven managerial experience leading teams in a transformation or execution context.
• Strong communication and customer-centric mindset.

Aufgaben

• Supervise, coordinate, and coach a dedicated Claims Operations team to ensure high-quality customer service.
• Monitor daily activities, allocate resources, and meet KPI/SLA targets while maintaining customer satisfaction.
• Provide reporting on team performance and implement solutions to improve productivity.
• Participate in projects related to innovation, onboarding, or transformation initiatives.

Kenntnisse

Team leadership

Change management

Customer-centricity

Communication

Analytical skills

Ausbildung

Master's degree or comparable by experience

Tools

Microsoft Office

Jobbeschreibung

AXA Partners in Belgium is seeking a Team Supervisor Claims to lead a dedicated claims operations team and drive customer excellence. You will supervise, coach, and coordinate the team to ensure high-quality service, monitor KPIs, and implement productivity improvements.

Join a market-leading, hybrid workplace with opportunities in transformation, onboarding, and continuous development, while supporting a customer-centric culture across AXA Partners.