Claims Associate

Warren; Oost-Vlaanderen; Hybrid; EUR 30,000 - 46,000; Full time

Job summary

Warren in Belgium is seeking a claims operations teammate to manage member contact, intake and decisions. You’ll work with medical advisers, finance and engineering to ensure accurate handling of claims and continuous improvement.

Training is provided to grow into ownership of the function with a focus on transparency and empathetic service. You’ll join a fast‑growing, FSMA‑supervised company that values precise processes, data integrity and automation ideas, while supporting members through

Qualifications

• 1–3 years experience in customer service, insurance, HR/payroll or similar roles.
• Claims experience is a plus but will be taught.
• Structured and precise: likes checklists, follow‑up, clean files.
• Customer‑oriented: aims to make members feel helped.
• Clear and empathetic written and spoken communication.
• Handles confidential information with discretion.
• Fast learner, asks good questions and grows into owning the function.
• Fluent Dutch and English; French is a plus.

Responsibilities

• Be the first point of contact for members after a claim and explain next steps in plain language.
• Send members a clear checklist, confirm receipt, and follow up on what's missing.
• Keep members and their HR Manager informed at every step.
• Notice when a case needs a more personal touch and adapt accordingly.
• Check coverage and plan conditions, prepare straightforward decisions.
• Refer complex medical judgments to external adviser and translate outcome to member.
• Explain decisions clearly and with care.
• Prepare benefit calculations and payments in line with plan conditions.
• Follow up on ongoing cases and changes in a member’s situation.
• Close cases with a clear and appropriate final message.
• Keep case files complete and confidential; flag where automation could help.
• Help shape tools that replace manual work.

Skills

Customer service experience

Insurance / HR/payroll background

Structured and precise

Customer oriented

Clear empathetic communication

Confidential information handling

Fast learner / growth mindset

Dutch & English fluency

Job description

About Warren

Why we exist

Most compensation plans in Belgium are stuck in the past: low-yield products, low transparency, endless paperwork. Meanwhile, employees are stressed about money and HR teams are buried in admin.

That’s where WARREN comes in. We’re pioneering Wealth Enablement: a new category that makes pension, benefits and investing options modern, transparent, and actually valued. Employers love us because we help them attract and retain talent. Employees love us because their money finally works for them.

We’ve secured our pension fund license, a first-of-its-kind in Belgium, and momentum is exploding. As we scale, the quality of our operations is what separates a good experience from a great one.

The role

What you'll own

When a member of one of our pension plans can’t work because of illness or injury, or when a member passes away, them and their family should be able to count on us. We’ve brought the handling of these claims in-house so we can stay close to our members and get it right.

Our operations team has designed this process and is running it today. That means clear checklists, templates and ways of working, plus tooling that keeps improving. As claim volumes grow, we’re looking for someone to join the team, learn the job hands‑on, and step by step take over the daily handling of claims.

You won’t start from a blank page, and you won’t be alone. You’ll be trained and coached by the people who built the process. You’ll work with an external medical adviser on cases that need medical judgement, with Finance on payments, and with Engineering on the tools you use every day. Once you know the work, we expect you to help improve it: spotting what’s unclear, what’s slow, and what could be automated. We encourage you to use and build AI tools along the way.

What you'll work on

The day to day

01

Member contact & claim intake

• Be the first point of contact for members and beneficiaries after a claim is filed, and explain what happens next in plain, human language

• Send members a clear checklist of what’s needed, confirm receipt quickly, and follow up only on what’s missing

• Keep members and their employer’s HR Manager informed at every step

• Notice when a case needs a more personal touch, like a phone call instead of an email

02

Claim follow‑up & decisions

• Check coverage, waiting periods and plan conditions using our checklists, and prepare decisions on straightforward claims

• Pass cases that need medical judgement to our external advising doctor and turn their conclusion into a clear message for the member

• Explain decisions and the reasoning behind them clearly and with care

03

Payments & ongoing cases

• Prepare benefit calculations and payments in line with plan conditions

• Follow up on ongoing cases and on changes in a member’s situation such as return to work or a change in incapacity degree

• Close cases with a clear, appropriately‑toned final message

04

Keeping things accurate & improving them

• Keep every case file complete and up to date. We’re an FSMA-supervised business, so accurate records and strict confidentiality matter as much as the phone call

• Flag where manual work piles up and help shape the tools that replace it

The fit

This role is for you if…

• You have a first experience (1–3 years) in customer service, insurance, HR/payroll, social security or a similar role. Claims experience is a plus, but we’ll teach you the mechanics

• You’re structured and precise: you like checklists, follow‑up and a clean file, and you don’t let things slip

• You’re customer‑oriented: you genuinely want the person on the other side to feel helped, especially when they’re going through a hard time

• You communicate clearly and empathetically, in writing and on the phone, without jargon

• You handle confidential information with discretion

• You learn fast, ask good questions and want to grow into owning this function

• You’re comfortable with digital tools and curious about automation and AI

• You speak fluent Dutch and English. French is a plus

Most of all, you take pride in being someone a member can rely on.