Claims Officer

Qover; Brussel Hoofdstad; Hybride; EUR 35 000 - 52 000; Plein temps

Avantages offerts par ce poste

Flexible remote work up to 3 days/week

Work from anywhere 1 month/year

Brussels WeWork space

Résumé du poste

Qover, a leading insurtech based in Brussels, is seeking a Claims Officer to manage claims end-to-end. You will handle First Notification of Loss, verify coverage, investigate validity, and communicate with clients via email and phone.

The role requires 1–5 years in claims and fluency in English, with the ability to adapt to a fast-paced environment. We offer a flexible work environment with up to three remote days per week and additional opportunities to work remotely from abroad for one month

Qualifications

• 1–5 years experience in claims handling within insurance (MGA, broker or third party administrator).
• Fluent English; other European languages are a plus.
• Strong knowledge of Google applications and ability to quickly grasp new systems.
• Ability to multitask and prioritise a varied workload.
• Tech affinity is a plus; ability to work under pressure in a fast-paced environment.
• Strong stakeholder management and written/verbal communication skills.

Responsabilités

• Manage and process claims from A to Z.
• Handle First Notification of Loss and partner validation processes.
• Investigate claims to determine validity and assess coverage as per policy conditions.
• Handle written and phone correspondence and calculate settlements for payments.
• Maintain accurate records of all claims and outcomes and continuously improve the process with new tools.

Connaissances

Fluent English

Multitasking

Stakeholder management

Communication skills

Can-do attitude

Outils

Gmail

Google Docs

Google Sheets

Slack

Description du poste

Who we are

We’re Qover, a leading insurtech scale-up that has raised $70 million.

With an international team of 160+ colleagues based in Brussels, we help companies orchestrate digital embedded insurance experiences.

Since Qover was founded in 2016, our co-founders had a clear vision of the future of insurance: it must be simple, transparent and accessible across borders – a global safety net

We’re well on our way to building that safety net, with a platform that protects millions of users across 32 European countries. We work with top brands like Revolut, Mastercard, BMW, Canyon, Monzo and many others.

Visit our website for more about what we do!

About the role

We are looking for a Claims Officer who is willing to be part of an ambitious entrepreneurial journey aiming at disrupting the European insurance market. Someone with a "can-do attitude", passionate about resolving claims and customers' problems and that is looking to have fun.

Main tasks and responsibilities

• Manage and process claims from A to Z.

• Handle First Notification of Loss and partner validation processes.

• Investigate claims to determine their validity.

• Assess the coverage of the claim as per the policy conditions.

• Handle written and phone correspondence.

• Calculate settlements and proceed to payments.

• Maintain accurate records of all claims and their outcomes.

• Continuously improve the claims process by identifying areas for improvement and implementing new processes and technologies.

The profile

• You have 1 to 5 years of experience in claims handling in an insurance company, MGA, broker or third party administrator

• You speak fluent English , any other European Language is a plus

• You have a sound working knowledge of Google applications i.e. Gmail, googledoc, googlesheet, slack, etc and ability to grasp new systems quickly.

• You can effectively multitask and prioritise a varied workload

• Tech affinity is a plus

• You can work under pressure and you are able to prioritise your tasks

• You are able to work in fast paced environment with conflicting priorities

• You take initiatives , You have strong stakeholder management skills

• You have good written and verbal communication skills

• You are self-motivated, open-minded, curious and flexible, with a "can do" mentality

What’s in it for you

• A flexible work environment: up to three days remote per week and the ability to work from anywhere one month per year
• 28 days off (8 extra days on top of the 20 legal days)
• A nice working space in a great location in Brussels: Qover-dedicated space at WeWork (Rue du Commerce 31) with a large terrace to enjoy team events
• A positive company culture that values teamwork and taking initiative but also having fun, with regular social events
• A collaborative and communal environment where everyone is welcomed, valued and accepted regardless of their nationality, gender, age, sexual orientation, disability, philosophical or political views, etc.
• The chance to work among entrepreneurial people, giving you the opportunity to learn and have a real impact at one of Europe’s fastest-growing insurtechs