Change Manager (Expert) - BNP Paribas Fortis

Adjugo; Brussel Hoofdstad; Hybrid; EUR 90,000 - 120,000; Full time

Job summary

BNP Paribas Cardif in Brussels seeks an expert Change Manager to oversee IT production changes from submission to closure. You will lead CAB reviews, qualify changes, and coordinate communications with stakeholders to minimize business disruption. The role requires eight years of organizational development experience, a Master’s degree, ITIL/COBIT expertise, and strong written and verbal skills. The assignment runs 26 October 2026 to 26 January 2027, with equal on-site and homeworking time.

Qualifications

• Eight years of organizational development experience.
• Master's degree or equivalent experience in a relevant field.
• Knowledge of ITIL, COBIT, and IT Service Management best practices.
• Experience with ServiceNow and change management tooling.

Responsibilities

• Monitor change request lifecycle and ensure compliance.
• Participate in Change Advisory Board (CAB) reviews and coordinate communications.
• Manage risk assessment, testing validation, and rollback readiness.
• Track change progress and produce performance statistics for stakeholders.

Skills

Change management

ITIL

COBIT

ServiceNow

Risk assessment

Stakeholder communication

CAB coordination

Project coordination

Security awareness

Process improvement

Education

Master's degree

Tools

ServiceNow platform

Job description

Dates: 2026-10-26 — 2027-01-26

BNP Paribas Cardif is seeking an expert Change Manager for its Brussels office. The assignment focuses on changes to IT production systems from initial submission through closure. Its primary goal is to enable controlled implementation while limiting business disruption. The consultant protects information systems by identifying and managing unacceptable change risks.

The consultant qualifies and monitors change requests, validates testing and rollback readiness, and ensures compliance with notice periods and group rules. They organize or participate in Change Advisory Board reviews and identify conflicts between proposed changes. They recommend suitable production deployment dates and coordinate communication with stakeholders and management. Post-implementation reviews, accurate records, and change statistics are also part of the remit.

The role requires at least eight years of relevant organizational development experience and a master's degree or equivalent experience. Expertise in ITIL, COBIT, ServiceNow, resilience procedures, production operations, security, and process performance is required. Strong communication, analytical, teamwork, organizational, and engagement skills are expected. The assignment runs from 26 October 2026 to 26 January 2027, with equal on-site and homeworking time.

Top Reasons to Apply

Enterprise change leadership

Cross-functional stakeholder collaboration

ITIL and COBIT expertise

Hybrid work flexibility

Responsibilities

• Monitor change request lifecycle
• Participate CAB review meetings
• Communicate changes and risks
• Ensure change process compliance

Must Have

• Eight years organizational development experience
• Master's degree or equivalent experience
• Organizational ability
• Analytical ability
• Oral communication ability
• Written communication ability
• Teamwork and collaboration ability
• Resilience

Detailed Responsibilities and Skills

Additional Responsibilities

• Share change management practices
• Qualify proposed changes
• Assess change risk compliance
• Verify rollback documentation testing
• Track change request progression
• Support change lifecycle stages
• Determine production transition dates
• Inform stakeholders about changes
• Develop change performance statistics
• Enforce creation-to-closure process compliance
• Improve change performance indicators
• Support change management tools
• Protect information system integrity
• Minimize business change disruption

General skills and education

• Eight years organizational development experience
• Master's degree or equivalent experience
• Organizational ability
• Analytical ability
• Oral communication ability
• Written communication ability
• Teamwork and collaboration ability
• Resilience
• Ability to inspire others
• Ability to generate engagement

Technical skills and methodologies

• In-depth ITIL process knowledge
• In-depth COBIT process knowledge
• IT Service Management knowledge
• ServiceNow platform knowledge
• IT disaster recovery procedures
• Business continuity planning knowledge
• High availability procedures knowledge
• IT/business relationship management knowledge
• IT infrastructure management knowledge
• Production operations management knowledge
• Quality standards knowledge
• IT security knowledge
• Cybersecurity knowledge
• Process adaptation capability

Tools

• ServiceNow platform knowledge

Language information (proficiency and mandatory status unspecified)