AISB-1054 BUSINESS CHANGE CONSULTANT

Abakus IT-Solutions; Namen; Hybrid; EUR 60,000 - 90,000; Part time

Job summary

Abakus IT-Solutions in Namur, Belgium, seeks a senior change management professional to support a large-scale digital transformation through people-centric methods. You will gather business challenges, coordinate with PMO and SMEs, and drive adoption of new processes and tools.

The role requires on-site presence with hybrid working and an initial part-time schedule ramping to full-time as the programme progresses.

Qualifications

• Executive programme completed at a recognised management school with confirmed level.
• Hands-on, on-site experience with tangible results.
• Experience in change management and handling user resistance within large-scale digital transformation, ideally in public administration.
• Good understanding of how people go through change.
• Familiarity with project management approaches, tools and project phases.

Responsibilities

• Monitor and operationalise the change management approach defined with the programme team.
• Gather transformation challenges from business teams and relay them to the programme team.
• Work with the change management team, the programme team and key business contacts.
• Ensure operational teams understand challenges and adopt new ways of working and tools.
• Help refine communication plans for internal and external stakeholders.
• Build trust with key contacts in the business teams.
• Use and co-build tools supporting the transition from AS-IS to TO-BE, with a focus on people.
• Report to the lead change manager.

Skills

Agile

Lean Six Sigma

Stakeholder Management

Communication

Coaching and training

Influence and persuasion techniques

Positive leadership

Mobilise teams

Team motivation

Change facilitation

Rally people around goals

Structured messaging

Diplomacy

Education

Executive programme completed at a recognised management school (Vlerick, Solvay, IMD, INSEAD)

Job description

A public organisation is running a digital transformation programme to digitalise its business processes. The programme significantly changes processes, business rules and tools.

Support for business teams is needed from the start, to encourage buy-in to the transformation.

Responsibilities

• Monitor and operationalise the change management approach defined with the programme team.
• Gather the transformation challenges from business teams and relay them to the programme team.
• Work with the change management team (2 people), the programme team (programme manager, analysts, technical teams) and key business contacts (PMO, business managers, sponsor).
• Ensure that operational teams understand the challenges and adopt the new ways of working and the new tools.
• Help refine communication plans for internal and external stakeholders, in line with programme constraints.
• Build trust with key contacts in the business teams.
• Use and co-build the tools that support the transition from AS-IS to TO-BE, with a focus on the human aspects.
• Report to the lead change manager.

Profile

Education and experience

• Executive programme completed at a recognised management school (for example Vlerick, Solvay Business School, IMD or INSEAD) - confirmed level.
• Hands-on, on-site experience with demonstrated, tangible results.
• Experience in change management and in handling user resistance within a large-scale digital transformation, ideally in public administration.
• Good understanding of how people go through change.
• Familiarity with project management approaches and tools, and with project phases.

Technical skills

Required (Senior level)

• Agile
• Lean Six Sigma
• Stakeholder Management
• Communication
• Coaching and training
• Influence and persuasion techniques
• Positive leadership and techniques to mobilise individuals and teams

Nice to have

• PROSCI certification
• Active listening, empathy and ability to drive change.
• Ability to rally people around a common goal and to guide teams without hierarchical authority.
• Structure, rigour, autonomy and organisational skills.
• Assertiveness and diplomacy, with the ability to adapt the message to different audiences.
• Results orientation, initiative and a solution-focused mindset.
• Team spirit, resilience and perseverance.
• Analytical skills and decision-making.
• Ability to step back in complex situations.
• Ability to build credibility quickly within the organisation.

Languages

• French: C2 level (required)

Location and conditions

• Location: Namur, hybrid.
• On-site presence: at least 60% of the time, more if needed.
• Workload: part-time at the start (3 to 4 days per week) for approximately the first 3 months, then a gradual ramp-up to 5 days per week. Terms to be discussed.