Change Manager Consultant

Keystone Solutions; Brussel Hoofdstad; Hybrid; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Consultancy Nature

Dynamic Projects

Learning Opportunities

Career Growth

Core Values

Job summary

Keystone Solutions in Brussels seeks an experienced Change Manager to lead complex organizational changes for client environments. You will drive ITIL/COBIT aligned processes, manage risks, and ensure smooth production transitions while collaborating with stakeholders.

This on-site + homeworking hybrid role requires strong communication, leadership, and a deep understanding of IT security and resilience. Fluency in Dutch, French and English is required to coordinate across teams and borders.

Qualifications

• Master degree or equivalent by experience.
• Minimum 8 years in Organizational Development.
• Deep knowledge of ITIL and COBIT processes.
• Experience with IT Service Management in ServiceNow.
• Proven ability to develop and adapt processes with KPIs.
• Strong organizational and analytical skills.

Responsibilities

• Manage changes from submission to closure with minimal business impact.
• Protect information systems by preventing unacceptable risks.
• Identify conflicts and propose optimal production transition dates.
• Implement and improve change management within operations teams.
• Ensure quality of change requests and compliance with deadlines.
• Monitor change requests through their lifecycle and report on indicators.
• Lead CAB reviews and communicate changes and risks to stakeholders.
• Act as process change referent and share best practices.
• Describe, test rollback procedures, and support PIRs.
• Develop statistics on changes and drive process improvements.

Skills

ITIL/COBIT knowledge

ServiceNow experience

Production resilience (DRP/BCP/HA)

IT/Business relationship management

Quality, IT security & cybersecurity

Process design & performance metrics

Communication & teamwork

Fluent Dutch, French & English

Education

Master degree or equivalent by experience

Job description

Mission Overview:

The Change Manager consultancy mission is offered by Keystone Solutions for a client in Brussels. As a Keystone Solutions consultant, you will represent our values and expertise while working on-site at the client, delivering impactful change management services.

Responsibilities:

• Manage changes from submission to closure, ensuring minimal impact for business operations.
• Protect the information system by ensuring changes do not introduce unacceptable risks.
• Detect conflicts between changes and propose optimal production transition dates.
• Implement and continuously improve the change management process within operational teams.
• Ensure the quality of change requests and compliance with notice deadlines.
• Monitor change requests throughout their lifecycle.
• Organize and/or participate in Change Advisory Board (CAB) review bodies.
• Communicate the list of changes and associated risks to stakeholders.
• Ensure compliance with the change management process.
• Act as the referent for process changes and share best practices.
• Qualify changes and ensure objects of change are tested and validated.
• Assess risks and ensure alignment with group rules.
• Describe and test rollback procedures when necessary.
• Accompany change through all stages and conduct Post Implementation Reviews (PIR).
• Identify potential conflicts and determine suitable production transition dates.
• Record and communicate changes to stakeholders and management.
• Develop statistics on changes made.
• Proactively improve the change management process and associated indicators.
• Provide support in the use of the change management tool.

Requirements:

• Master degree or equivalent by experience.
• At least 8 years of relevant experience in Organizational Development.
• In-depth knowledge of ITIL and COBIT processes.
• Knowledge of IT Service Management Service Now.
• Experience with production resilience procedures: IT DRP, BCP, HA.
• IT/Business relations and management of production operations.
• Understanding of quality standards, IT security, and cyber security.
• Ability to develop and adapt processes and define relevant performance indicators.
• Organizational and analytical ability.
• Excellent oral and written communication skills.
• Collaboration and teamwork skills.
• Resilience and ability to inspire others and generate engagement.
• Fluency in Dutch, French, and English (fluent, good, or not required).

Work Model:

• 50% on-site and 50% homeworking expected.

Keystone Solutions Advantages:

• Consultancy Nature: You will work on-site as a Keystone Solutions consultant, bringing our values to every engagement.
• Dynamic Projects: Experience a variety of challenges across different client environments.
• Turbo-Charged Learning: Accelerate your professional development and broaden your expertise.
• Skyrocketing Ambition: Grow your career within a supportive and ambitious framework.
• Values: Being a “K-Stone” means embodying our core values in every mission.