Care Advisor - French/German IGO

Joinimagine; Brussel Hoofdstad; Sur place; EUR 30 000 - 42 000; Plein temps

Résumé du poste

Allianz Partners in Brussels seeks a Care Advisor to support customers across languages as the first point of contact. You will respond to queries about cover, claims, hospitalisations and coordinate with internal teams to deliver timely, high-quality service.

You will work in an AI-enabled environment, manage data securely, adhere to governance standards, and help ensure customer satisfaction while meeting deadlines and shift patterns.

Qualifications

• Experience in a customer-focused role, in an administrative capacity.
• Ability to work in a pressurized environment with tight deadlines.
• Strong knowledge of Microsoft Office including Excel and Word.

Responsabilités

• Responding to queries regarding cover, claims, hospitalisation, complaints.
• Commit to the department's service standards, including a 24-hour turnaround for written communication.
• Multi-tasking of daily workload and ad hoc assignments with follow-up on cases.
• Develop product knowledge to provide timely and accurate information to clients.
• Coordinate with in-house medical team for admissions, evacuations and repatriations as required.
• Provide outstanding customer service to ensure satisfaction and retention.
• Work in an environment shaped by AI, ML, data analytics and cloud-based tools with data governance.

Connaissances

Microsoft Office

Data Management

Fluency in English

French or German

Description du poste

JOB DETAILS / ROLE PURPOSE

Our Care Advisors support customers in many different languages and are the first point of contact of our clients worldwide (including brokers and medical providers). The Care Advisors must anticipate and meet the needs of our clients as well as coordinate interdepartmental work, consistently delivering a high quality service and committing to continuous improvement.

KEY RESPONSIBILITIES

• Responding to queries regarding cover, claims, hospitalisation, complaints
• Commit to the department`s service standards, including a 24 hours turnaround for all written communication including email responses and a target call abandon rate of 2%
• Multi-tasking of daily assigned workload as well as ad hoc assignments and follow up on individual cases
• Develop extensive and sound product knowledge in order to provide timely and accurate information to our clients
• Assist our in-house medical team in coordinating client`s hospital admissions, evacuations, repatriations and other cases as required
• Multi-tasking of daily assigned workload as well as ad hoc assignments and follow up on individual cases
• Responsible for providing outstanding customer service to clients and ensuring customer satisfaction and retention
• Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data, analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use.

KEY REQUIREMENTS

• Experience in a customer focused role , in a an administrative capacity
• Previous experience in call centre environment would be beneficial
• Experience working in pressurized environment with tight deadlines
• Strong Knowledge of Microsoft Office ( Excel, Word)
• Data Management: Key for handling large volumes of policy and customer data.
• Applicants must be flexible to work within our rotating shift patterns
• Valid EU work permit with the ability to work full time year round
• Fluency in English and French or German

Allianz Partners does not accept unsolicited CV's or approaches from agencies. We only work with partners on our approved supplier lists, under contract. Any unsolicited submission will not be considered.