Customer Service Agent - Regulatory Operational Management (ROM)

ERGO INSURANCE (Belgium); Ukkel; Sur place; EUR 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

Year-end bonus

Hospital insurance

Pension plan

Public transport reimbursement

Meal vouchers

Eco cheques

Gift voucher

Sectoral bonuses

Corporate group bonus

Internet allowance

Telework allowance

Holiday scheme

Flexible hours

Résumé du poste

ERGO Insurance Belgium is seeking a Customer Service Agent for Regulatory Operational Management (ROM) to support AML/KYC, CRS/FATCA, GDPR controls.

You will review processes, perform quality checks, and document findings as part of the first line of defense. A bachelor’s degree and 5 years in AML/KYC are required, with fluency in English and French or Dutch. The role offers Brussels-based hybrid work and a competitive benefits package.

Qualifications

• Bachelor's degree or diploma equivalent in experience.
• Five years of AML/KYC/CRS & FATCA experience or similar.
• Fluent in English and French or Dutch with good understanding of the other.

Responsabilités

• Ensure tasks by Customer Services comply with regulations, laws, internal procedures and policies.
• Perform control checks and quality reviews to identify gaps and non-compliance.
• Document findings, prepare control reports, and track corrective actions.
• Optimize processes and controls, propose corrective and preventive actions.
• Conduct periodic KYC reviews based on client risk profiles.
• Prepare detailed reports for atypical situations for second line analyses.

Connaissances

AML/KYC knowledge

Regulatory compliance

Data analysis

Power BI

SAS Enterprise

Office tools

Formation

Bachelor's degree or diploma equivalent

Outils

Power BI

SAS Enterprise

Description du poste

ERGO is one of the main insurance groups in Germany and Europe. Worldwide, the group is represented in about 26 countries and focuses on Europe and Asia. In its home market, Germany, ERGO ranks among the leading suppliers in all segments.

We are looking for a customer service agent for Regulatory Operational Management - ROM Team (AML & KYC / Internal controls), with our ROM Team acting as the first line of defense knowledge center on AML and the privileged interface of «Customer Services» for all questions related to AML. The service is also in charge of operational tasks related to compliance (CRS and FATCA rules) and related to privacy topics (GDPR). The members of the ROM department are part of a team. Each member assists in its function the ROM Manager in reviewing relevant open topic with compliance and other operating departments, of processes and controls, and ensures timely, effective, correct and full regulatory implementation.

What will you do?

• Ensure that the tasks performed by the “Customer Services” comply with the regulations and laws in force as well as internal procedures and policies;
• Perform control checks and quality reviews to identify control gaps, errors and non-compliance;
• Document findings, prepare control reports, and track corrective actions;
• Optimize existing processes and controls while identifying areas of improvement, and recommending corrective and preventive actions;
• Perform periodic reviews (KYC) of clients based on their risk profiles;
• Actively participate in the duty of constant vigilance through the analysis of alerts detected by the systems or by the operational departments, draw up detailed and documented reports for atypical situations to be forwarded if needed on the second line analyses;
• Analyze PEP profiles, potentially sanctioned clients, etc.;
• Respond to requests from local authorities (police, financial prosecutor);
• Actively participate in any project related to regulatory issues;
• Support the development of procedures and make the necessary adjustments to comply with new laws and regulations;
• Take part in the detection of CRS/FATCA indices, the monitoring of the procedure until the preparation of annual regulatory declarations;
• Update and maintain professional knowledge and technical skills in the AML field, CRS & FATCA, GDPR and any other anti-fraud measures in order to maximize their own professional knowledge and apply it optimally within the organization.

What profile are we looking for?

• You have a bachelor’s degree or diploma equivalent in experience;
• You have five years of relevant experience and have built up knowledge of AML, KYC, CRS & FATCA, or other relevant areas.
• Communicative: you have a fluent understanding and expression both spoken and written of English and either French or Dutch with and a solid understanding of the other.
• Autonomous: you take initiative and can work independently in managing your processes and procedures. You can organize and plan your day according to priorities;
• Accurate: you are accurate in your work. You enjoy working with all kinds of data and know how to analyze it;
• Cooperative: you are a team player and enjoy sharing your knowledge with others. You are looking for solutions that are acceptable to everyone. You make sure to provide possible avenues for optimization;
• Problem-solving skills and continuous improvement orientation
• Proficiency in standard Office tools, other reporting/DB standards (Power BI – SAS Entreprise, …) is a plus
• PCP certification is an asset.

We offer:

At ERGO Insurance sa, we offer you stimulating work with learning opportunities (through training, coaching, projects and internal mobility), all located in the heart of Brussels.

In addition to a market-compliant gross salary, we offer a range of attractive extralegal benefits:

• Year-end premium (13th month);
• A competitive insurance package (hospital insurance, guaranteed income insurance and pension plan);
• Reimbursement of public transport according to applicable conditions;
• Monthly meal vouchers;
• Annual eco cheques;
• An annual gift voucher;
• Sectoral bonuses;
• Corporate Group Bonus (CTC 90) ;
• Internet allowance;
• Telework allowance.

You can also count on an attractive holiday scheme (at least 32.5 days), flexible working hours and the possibility of teleworking up to three days a week. This hybrid way of working ensures a good balance between your professional and private life.

We are an equal opportunity employer. All aspects of employment are based solely on the performance, competence, conduct or needs of the company. If you need support to access our building, we encourage you to let us know when you apply so that we can make reasonable accommodations to help you with your recruitment process.