German + English speaking Customer Care Associate

Qover; Brussel; On-site; EUR 26,000 - 38,000; Full time

Benefits offered by this job

Hybrid work model

28 days off

WeWork Brussels space

Team events

Inclusive culture

Job summary

Qover in Brussels is seeking a Customer Care Frontline Officer to support customers in German and English, addressing insurance questions, claims and service requests. You’ll be the friendly voice and problem-solver helping users navigate a range of inquiries.

You will handle inquiries by email and phone, translate insurance language into clear explanations and log all actions. This hybrid role includes remote days and team collaboration.

Qualifications

• Native-like German and English proficiency in writing and speaking.
• MA or BA degree in languages, business or related field.
• Strong customer service mindset and teamwork.
• Experience in customer support is a plus.
• Comfortable with computers and quick to learn new systems.

Responsibilities

• Handle customer inquiries via email and phone in German and English.
• Summarise customer needs clearly for fast resolution.
• Guide customers through procedures and claims information.
• Track and log requests, complaints and actions.
• Translate insurance language into clear explanations (training provided).
• Support inbound sales conversions with product insights.

Skills

German proficiency

English proficiency

Customer service mindset

Multi-tasking

Tech-savvy

Education

MA or BA in languages, business or related

Tools

CRM systems

MS Office

Job description

Who we are :

We’re Qover, a leading insurtech scale-up that has raised $70 million.

With an international team of 160+ colleagues based in Brussels, we help companies orchestrate digital embedded insurance experiences.

Since Qover was founded in 2016, our co-founders had a clear vision of the future of insurance: it must be simple, transparent and accessible across borders – a global safety net

We’re well on our way to building that safety net, with a platform that protects millions of users across 32 European countries. We work with top brands like Revolut, Mastercard, BMW, Canyon, Monzo and many others.

Visit our website for more about what we do!

What you’ll do

As a Customer Care Frontline Officer, you’ll play a key role in delivering exceptional support for our customers in German and English. You’ll be the friendly voice and problem-solver helping our users navigate insurance questions, claims and service requests – all while growing your skills in communication, customer service and operational understanding.

In this role you will:

• Handle customer inquiries via email and phone in German and English
• Listen, understand and summarise customer needs clearly
• Guide customers through procedures and help them with claims information
• Track and log requests, complaints and outstanding actions
• Translate insurance language into clear, customer-friendly explanations (training provided)
• Support inbound sales conversions by providing helpful product insights
• Assist with administrative tasks such as payments follow-up, contract changes, mail handling and CRM updates

No worries if you’re new to insurance – we provide comprehensive training to set you up for success!

Who we’re looking for

• Native-like proficiency in German and English (both written & spoken) - Any additional language (German, French etc.) is a plus.
• Young graduate with a MA or BA degree in languages, business or related.
• A passion for excellent customer service
• Prior experience in customer support or handling customer calls is a plus
• Comfortable with computers and quick to learn new systems
• Able to multitask and prioritise effectively in a fast-paced setting
• A team player with a pragmatic, positive “can-do” mindset who thrives in a startup environment

What’s in it for you:

• A flexible work environment: up to three days remote per week and the ability to work from anywhere one month per year
• 28 days off (8 extra days on top of the 20 legal days)
• A nice working space in a great location in Brussels: Qover-dedicated space at WeWork (Rue du Commerce 31) with a large terrace to enjoy team events
• A positive company culture that values teamwork and taking initiative but also having fun, with regular social events
• A collaborative and communal environment where everyone is welcomed, valued and accepted regardless of their nationality, gender, age, sexual orientation, disability, philosophical or political views, etc.
• The chance to work among entrepreneurial people, giving you the opportunity to learn and have a real impact at one of Europe’s fastest-growing insurtechs