Care Advisor - French/German IGO

Allianz Partners; Brussel; Sur place; EUR 30 000 - 40 000; Plein temps

Résumé du poste

Allianz Partners in Brussels is seeking Care Advisors to support worldwide customers as the first point of contact. The role entails responding to queries, managing cases, and providing high-quality service.

Ideal candidates should have customer service experience, strong knowledge of Microsoft Office, and fluency in English along with French or German. Flexibility to work in rotating shifts is necessary.

Qualifications

• Experience in a customer‑focused role, preferably in an administrative capacity.
• Previous experience in a call‑centre environment is beneficial.
• Strong knowledge of Microsoft Office, especially Excel and Word.

Responsabilités

• Respond to queries regarding cover, claims, and hospitalisation.
• Manage daily assigned workload and follow up on individual cases.
• Provide outstanding customer service, ensuring satisfaction.

Connaissances

Customer service

Data management

Microsoft Office (Excel, Word)

Fluency in English

Fluency in French or German

Description du poste

JOB DETAILS / ROLE PURPOSE

Our Care Advisors support customers in many different languages and are the first point of contact of our clients worldwide (including brokers and medical providers). The Care Advisors must anticipate and meet the needs of our clients as well as coordinate interdepartmental work, consistently delivering a high quality service and committing to continuous improvement.

Key Responsibilities

• Respond to queries regarding cover, claims, hospitalisation, complaints.
• Commit to the department’s service standards, including a 24‑hour turnaround for all written communications and a target call abandon rate of 2%.
• Manage the daily assigned workload and ad‑hoc assignments while following up on individual cases.
• Develop extensive product knowledge to provide timely and accurate information to our clients.
• Assist our in‑house medical team in coordinating clients’ hospital admissions, evacuations, repatriations and other cases as required.
• Provide outstanding customer service, ensuring customer satisfaction and retention.
• Work effectively in a data‑driven environment with AI, machine learning, analytics and cloud‑based tools, using insights responsibly in line with data governance, security and ethical standards.

Key Requirements

• Experience in a customer‑focused role, in an administrative capacity.
• Previous experience in a call‑centre environment is beneficial.
• Experience working in a pressurised environment with tight deadlines.
• Strong knowledge of Microsoft Office (Excel, Word).
• Data‑management skills for handling large volumes of policy and customer data.
• Flexibility to work within rotating shift patterns.
• Valid EU work permit with the ability to work full time year round.
• Fluency in English and French or German.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.