Business Tribe Lead | Digital Transformation & CX

Neurho Solutions SRL

Brussel

On-site

EUR 120,000 - 190,000

Full time

4 days ago

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Job summary

Neurho Solutions is seeking a Business Tribe Lead to shape customer contact, after-sales and collection journeys across Belgium and the Netherlands. You will lead a portfolio that blends daily services with digital transformation, balancing customer experience, regulatory obligations and technology sustainability.

You will drive vision, prioritize the cross-squad agenda, and partner with Product Owners, Finance and IT to deliver measurable business outcomes.

Qualifications

Minimum ten years of relevant experience.
Master's degree or equivalent experience required.
Fluent English, Dutch and French at C1 level (spoken and written).

Responsibilities

Define the business vision and road map drawing on customer feedback and regulatory priorities.
Prioritise cross-squad portfolio; lead planning and review cycles with Product Owners and Finance.
Lead initiatives in digital contact, self-service, automation and AI with governance.
Improve processes across customer service, partner servicing and collection.
Collaborate with IT, Risk and Compliance on security, continuity and asset lifecycle risks.
Develop Product Owners and strengthen Agile practices; coordinate dependencies.
Advise senior management and report on delivery, value, budgets, risks.