Business Tribe Lead

Neurho Solutions SRL; Brussel; On-site; EUR 120,000 - 190,000; Full time

Job summary

Neurho Solutions is seeking a Business Tribe Lead to shape customer contact, after-sales and collection journeys across Belgium and the Netherlands. You will lead a portfolio that blends daily services with digital transformation, balancing customer experience, regulatory obligations and technology sustainability.

You will drive vision, prioritize the cross-squad agenda, and partner with Product Owners, Finance and IT to deliver measurable business outcomes.

Qualifications

• Minimum ten years of relevant experience.
• Master's degree or equivalent experience required.
• Fluent English, Dutch and French at C1 level (spoken and written).

Responsibilities

• Define the business vision and road map drawing on customer feedback and regulatory priorities.
• Prioritise cross-squad portfolio; lead planning and review cycles with Product Owners and Finance.
• Lead initiatives in digital contact, self-service, automation and AI with governance.
• Improve processes across customer service, partner servicing and collection.
• Collaborate with IT, Risk and Compliance on security, continuity and asset lifecycle risks.
• Develop Product Owners and strengthen Agile practices; coordinate dependencies.
• Advise senior management and report on delivery, value, budgets, risks.

Skills

10+ years experience

Leadership

Strategic thinking

Agile practices

Stakeholder engagement

English (C1)

Dutch (C1)

French (C1)

Education

Master's degree or equivalent experience

Job description

We are looking for a Business Tribe Lead to shape customer contact, after-sales and collection journeys across Belgium and the Netherlands. You will lead a business portfolio that combines day-to-day services with digital transformation, balancing customer experience, operational efficiency, regulatory obligations and technology sustainability.

Your role

• Define the business vision and roadmap, drawing on customer feedback, operational data and regulatory priorities.
• Prioritise the cross-squad portfolio and lead planning and review cycles. Track value, adoption, milestones and benefits with Product Owners and Finance.
• Lead initiatives in digital contact, self-service, automation and AI, including Genesys Cloud capabilities, with attention to governance and operational adoption.
• Improve processes across customer service, partner servicing and collection, coordinating readiness and change with operational teams.
• Work with IT, Risk and Compliance on security, continuity, regulatory requirements and asset lifecycle risks.
• Manage and develop Product Owners, strengthen Agile practices and coordinate dependencies across teams.
• Advise senior management and report on delivery, value, budgets, risks and decisions.

You have

• At least ten years of relevant experience.
• A master's degree or equivalent experience.
• Dutch at C1 level, spoken and written.
• French at C1 level, spoken and written.
• English at C1 level, spoken and written.

A plus

• Senior leadership experience in business, operations, product, transformation or Agile.
• Experience in financial services or another regulated service environment.
• Strong understanding of customer service, contact-centre, after-sales, pre-collection or collection journeys and their operational economics.
• A track record of delivering digitalisation.
• A track record of delivering automation.
• A track record of delivering AI-enabled change.
• A track record of delivering measurable business outcomes.
• Experience defining a product vision.
• Experience prioritising a complex product portfolio.
• Ability to make fact-based trade-offs across customer value, risk, cost and feasibility.
• Strong people leadership skills.
• Experience developing Product Owners or multidisciplinary teams.
• Ability to engage and challenge executive and cross-functional stakeholders.
• Strong business and financial acumen.
• Knowledge of business cases.
• Experience in budget steering.
• Knowledge of cost-to-serve.
• Knowledge of benefit realisation.
• Enough understanding of architecture to challenge choices with IT experts.
• Enough understanding of integration to challenge choices with IT experts.
• Enough understanding of cloud to challenge choices with IT experts.
• Enough understanding of data to challenge choices with IT experts.
• Enough understanding of AI to challenge choices with IT experts.
• Enough understanding of security to challenge choices with IT experts.
• Enough understanding of asset lifecycles to challenge choices with IT experts.
• Strong command of Agile principles and ceremonies.
• Strong communication skills.
• A customer-focused approach.
• A focus on creating value.
• Strategic thinking and an overview of the bigger picture.
• A hands-on approach.
• A pragmatic approach.
• A focus on delivery.
• Decisive decision-making.
• A transparent approach.
• A strong sense of accountability.
• Comfort working in ambiguity.
• Ability to manage complex dependencies.
• Ability to inspire commitment.
• Ability to foster psychological safety.Ability to raise performance expectations.
• Curiosity.
• An innovative mindset.
• Willingness to learn from evidence and failure.
• Strong personal impact.

Working at Neurho

Founded in 1998, Neurho is a Belgian IT and business consultancy. For more than 25 years, we have been helping banks, insurers, energy companies and public institutions in Belgium and Luxembourg with their transformation projects. At Neurho, you work on varied and challenging assignments, where your expertise is recognised and your growth encouraged. On top of your salary, you enjoy many extra-legal benefits, designed to suit your role, your needs and your personal wishes.

Neurho is committed to equal opportunity and welcomes every application, regardless of age, origin, nationality, gender, social background, beliefs or disability.