Benelux Transformation Lead — AI, CX & Ops

Aubay Belgium; Brussel Hoofdstad; Hybrid; EUR 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid work model

Transport costs covered

Company car (potential)

Job summary

The Program Manager will lead the Tribe Team and drive the transformation of customer service, contact center and collections across the Benelux. You will own the business vision, roadmap and portfolio while accelerating digitalization, AI adoption and operational excellence.

This role offers a hybrid work model with offices near Brussels central station, transport costs covered and a path to freelance contracts.

Qualifications

• 10+ years of leadership in business, operations, product or transformation.
• Experience in customer service, contact center or collections.
• Ability to lead agile teams and manage stakeholders.
• Understanding of cloud, data, security and AI.

Responsibilities

• Define and communicate a Benelux vision for after-sales, customer contact and pre-collection journeys.
• Maximize value through portfolio and backlog management.
• Accelerate customer-contact digitalization and AI adoption.
• Drive operational efficiency and transformation.
• Lead Product Owners and Agile teams.
• Align business, IT and executive stakeholders.

Skills

10+ years leadership

Customer service / contact center /-|-

Agile leadership

Cloud, Data, Security & AI

French, Dutch & English

Job description

The Program Manager will lead the Tribe Team and drive the transformation of customer service, contact center and collections across the Benelux. You will own the business vision, roadmap and portfolio while accelerating digitalization, AI adoption and operational excellence.

This role offers a hybrid work model with offices near Brussels central station, transport costs covered and a path to freelance contracts.