Business Program Manager

Aubay Belgium; Brussel Hoofdstad; Hybrid; EUR 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid work model

Transport costs covered

Company car (potential)

Job summary

The Program Manager will lead the Tribe Team and drive the transformation of customer service, contact center and collections across the Benelux. You will own the business vision, roadmap and portfolio while accelerating digitalization, AI adoption and operational excellence.

This role offers a hybrid work model with offices near Brussels central station, transport costs covered and a path to freelance contracts.

Qualifications

• 10+ years of leadership in business, operations, product or transformation.
• Experience in customer service, contact center or collections.
• Ability to lead agile teams and manage stakeholders.
• Understanding of cloud, data, security and AI.

Responsibilities

• Define and communicate a Benelux vision for after-sales, customer contact and pre-collection journeys.
• Maximize value through portfolio and backlog management.
• Accelerate customer-contact digitalization and AI adoption.
• Drive operational efficiency and transformation.
• Lead Product Owners and Agile teams.
• Align business, IT and executive stakeholders.

Skills

10+ years leadership

Customer service / contact center /-|-

Agile leadership

Cloud, Data, Security & AI

French, Dutch & English

Job description

The Program Manager will lead the Tribe Team and drive the transformation of customer service, contact center and collections transformation across the Benelux. Own the business vision, roadmap and portfolio while accelerating digitalization, AI adoption and operational excellence.

Responsibilities:

• Define and communicate a clear Benelux vision for after-sales, customer contact and pre-collection journeys, aligned with company strategy and strategic OKRs.
• Maximize value through portfolio and backlog management
• Accelerate customer-contact digitalization and AI
• Drive operational efficiency and transformation
• Lead Product Owners and Agile teams
• Align business, IT and executive stakeholders

Mandatory Skills:

• 10+ years in Business, Operations, Product or Transformation Leadership
• Customer Service, Contact Center or Collections expertise
• Agile leadership and stakeholder management
• Understanding of Cloud, Data, Security & AI
• Fluent in French, Dutch & English

What we offer ?

You will enjoy the flexibility of a hybrid work model and work at our client’s offices close to Brussels central station. Transport costs are fully covered, and you may get a car as part of your salary package. We also offer contracts for freelancers.

We care about your satisfaction by following up your mission and supporting you with the highest attention. Therefore with Aubay, Employees or Freelancers are equally considered as part of the company!

About us:

Aubay is an international IT services agency founded in 1998 who advises companies on their digital transformation. We are active in 7 European countries (France, Belgium, Luxembourg, Spain, Portugal, Italy, U.K.) and our offices are based in Brussels, Namur and Luxembourg (Belux Area).