Benelux Tribe Lead, After-Sales & AI Transformation

TiTans Consulting; Belgique; Remote; EUR 140,000 - 190,000; Full time

Job summary

TiTans Consulting in Belgium seeks a Senior Tribe Lead for the MyDay2Day Tribe within BNP Paribas Personal Finance Benelux. The role owns business strategy, portfolio governance and cross-functional leadership across customer contact, pre-collection and amicable-collection journeys.

You will define the Benelux vision, translate insights into roadmaps, manage budgets and ensure regulatory compliance, AI-enabled transformation and strong customer value delivery.

Qualifications

• At least 10 years of relevant experience.
• Proven senior leadership in business, operations, product, transformation or Agile roles.
• Strong understanding of customer service, contact-center and after-sales journeys.
• Ability to define a product vision and prioritize a complex portfolio.
• Excellent communication skills in English and French; Dutch is a strong asset.

Responsibilities

• Define and communicate a Benelux after-sales vision aligned with strategy.
• Translate feedback into a coherent product and transformation roadmap.
• Run the Tribe as a business balancing value, cost-to-serve, risk and ROI.
• Lead preparation and arbitration of Strategic Planning cycles.
• Accelerate digitalization and AI in customer contact.

Skills

Leadership

Agile leadership

Stakeholder management

Strategic vision

Education

Master degree or equivalent by experience

Tools

Genesys Cloud

AS400

OCR

Job description

TiTans Consulting in Belgium seeks a Senior Tribe Lead for the MyDay2Day Tribe within BNP Paribas Personal Finance Benelux. The role owns business strategy, portfolio governance and cross-functional leadership across customer contact, pre-collection and amicable-collection journeys.

You will define the Benelux vision, translate insights into roadmaps, manage budgets and ensure regulatory compliance, AI-enabled transformation and strong customer value delivery.