Business Analyst

Fincons Group; Brussel Hoofdstad; Hybrid; EUR 55,000 - 80,000; Full time

Job summary

Fincons Group is seeking a Business Analyst to gather and document requirements, liaise with policy, legal and technical teams, and model business processes for digital services. You’ll support UX design, ensure governance during delivery, and monitor service performance with KPIs and SLAs.

The role emphasizes cross‑functional collaboration in a hybrid Brussels setting. We value 5–7 years in business or data analysis, BA/ITSM certifications as assets, and experience with agile methods in

Qualifications

• 5–7 years of experience in business or data analysis in service-oriented environments.
• Certifications in business analysis, data analytics, or ITSM are assets.
• Experience with agile delivery environments and fast-paced transformation projects.

Responsibilities

• Gather, analyse and document business and system requirements with stakeholders.
• Act as liaison between business, policy, legal and technical teams to align objectives.
• Analyse and model business processes, information flows, data models and events.
• Support user journeys, wireframes and UX artefacts for multi-channel services.
• Provide functional support during implementation and governance activities.
• Define and monitor KPIs, SLAs and OLAs and drive improvements.
• Deliver insights and promote best practices in requirements engineering and delivery.

Skills

Business Analysis

Stakeholder Management

Agile Delivery

Multi-stakeholder Facilitation

Process Modelling

Regulatory Compliance

UX & Service Design

Education

BA/ITSM Certification preferred

Job description

Fincons Group is an IT business consulting company that has been designing the digital future of leading companies on international markets for 40 years. Fincons Group built its reputation on foreseeing and interpreting new business models and the rapid evolution of IT systems by building a complete range of services: from research and consulting to design and development, from system integration of leading vendor software solutions right up to application management, supporting clients step by step along their digital transformation journey. Fincons is a multinational with over 2,600 people and several offices worldwide (in Italy, Switzerland, Germany, France, the United Kingdom, Belgium and the USA), but above all a Family Company where the founders play a strategic role with commitment and passion, grounding the company in the same principles of a united and caring family.

We firmly believe in the value of cooperation and in the contribution that every idea and intuition can bring. We believe that everyone’s effort can make a difference. Transforming knowledge into a strategic resource is our company mission, and we pursue it with the help of our most strategic asset: our people.

Fincons is looking for a BUSINESS ANALYST

Key Responsibilities

• Business Analysis & Requirements Management: Gather, analyse and document business and system requirements in close collaboration with stakeholders; translate business needs into clear, testable requirements, user stories, use cases and acceptance criteria, ensuring full traceability from policy objectives to digital solutions.
• Stakeholder Engagement & Facilitation: Act as the key liaison between business, policy, legal and technical teams, facilitating workshops, negotiations and decision-making processes to ensure alignment, shared understanding and effective communication throughout the project lifecycle.
• Business Process & Solution Design: Analyse and model business processes, information flows, data models and event-driven interactions; contribute to functional specifications and support the alignment of business scenarios with system capabilities while maintaining flexibility in technical implementation.
• User Experience & Service Design: Support the design of user-centred and mobile-enabled services by defining user journeys, wireframes, screen flows and UX artefacts, ensuring usability, accessibility and a consistent user experience across channels.
• Implementation Support & Delivery Governance: Provide functional support during solution implementation, manage requirement refinements, contribute to release readiness activities, and apply pragmatic governance practices including prioritisation, change control and service reviews.
• Service Performance, Analytics & Continuous Improvement: Define and monitor KPIs, SLAs and OLAs, assess service quality and performance, analyse operational data, user feedback and service trends, and drive continuous improvement initiatives based on measurable outcomes.
• Reporting, Knowledge Sharing & Business Enablement: Deliver business insights and recommendations to technical and non-technical audiences, support training and documentation activities, and promote best practices in requirements engineering, service management and user-centred delivery.

Key Skills

• Strong analytical and problem-solving skills, with the ability to translate policy and business needs into clear, implementable requirements (e.g. user stories, use cases, acceptance criteria), IT system specification and actionable delivery items.
• Experience contributing to the design of digital services in operationally critical contexts, where solution quality, continuity, and correctness are essential.
• Demonstrated ability to work effectively in multi-stakeholder environments and drive convergence across different viewpoints (policy, legal, business and technical), including facilitation and negotiation skills.
• Working knowledge of ITSM principles and practices, particularly as applied to service quality, user support processes, incident/request trends, and continuous service improvement.
• Familiarity with user-centred design principles, including the ability to define user journeys and usability requirements, and to collaborate effectively with UX and technical teams to deliver coherent user experiences across channels, including mobile.
• Practical understanding of event-driven concepts at a business level (e.g. events, triggers, statuses, notifications, auditability), sufficient to model and communicate requirements for event-driven services without prescribing technical implementation.
• Understanding of compliance, security and regulatory constraints relevant to public-sector digital services, including the ability to incorporate such constraints into requirements and business processes.

ESSENTIAL SKILLS

• 5–7 years of experience in business or data analysis, preferably in service-oriented or operationally intensive environments.
• Certifications in business analysis, data analytics, or ITSM are considered assets.
• Experience with agile delivery environments and fast-paced transformation projects.

Proficient knowledge and use of English (C1) is required.

Place of delivery: BRUSSELS

Modality of work: hybrid

Our personnel search is addressed to candidates of all genders.

The data will be processed and stored exclusively for the purposes of this or future selections, in compliance with the Federal Data Protection Law (LPD) and guaranteeing the rights referred to in art. 13 Legislative Decree 196/03 and EU regulation 679/2016 (GDPR)