Brussels Workplace IT Support Specialist

ictjob.be; Belgique; Hybride; EUR 40 000 - 55 000; Plein temps

Résumé du poste

ictjob.be is seeking a Workplace Support Technician in Brussels to join a dynamic international IT Workplace & Helpdesk team supporting a large enterprise environment with over 1,000 users.

You will provide hands-on end-user support, troubleshoot hardware and software issues, and contribute to workplace technology improvement projects across multiple locations. The role focuses on service quality, VIP support when needed, and collaboration with internal teams in a fast-paced setting.

Qualifications

• Windows 10/11 must be supported in a corporate environment.
• Microsoft 365 / Office 365 experience is required.
• macOS support experience is required.
• Active Directory familiarity is essential.
• Advanced troubleshooting skills are required.
• Workplace support and deployment experience is required.

Responsabilités

• Provide 1st and 2nd line IT support via phone, email, and face-to-face interactions.
• Diagnose, troubleshoot, and resolve hardware, software, and workplace-related incidents.
• Manage and coordinate IT service requests from initiation to closure.
• Deliver support for laptops, desktops, smartphones, tablets, and mobile devices.
• Configure, install, and maintain Windows and Mac workstations.
• Manage workstation inventory and asset lifecycle processes.
• Produce and maintain technical documentation and knowledge articles.
• Deliver VIP and executive-level support when required.
• Work closely with internal teams and third-party suppliers to resolve issues.
• Support workplace transformation and continuous improvement initiatives.
• Contribute to workplace and mobility projects.
• Advise users and stakeholders on workplace and mobile technology solutions.

Connaissances

Windows 10/11

Microsoft 365

macOS

Active Directory

Advanced troubleshooting

IT support

Outils

PowerShell

ITIL knowledge

Mobile device management

Description du poste

ictjob.be is seeking a Workplace Support Technician in Brussels to join a dynamic international IT Workplace & Helpdesk team supporting a large enterprise environment with over 1,000 users.

You will provide hands-on end-user support, troubleshoot hardware and software issues, and contribute to workplace technology improvement projects across multiple locations. The role focuses on service quality, VIP support when needed, and collaboration with internal teams in a fast-paced setting.